Kyaliyah Moses
Austin,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Jersey Mikes
Austin, TX
09.2024 - 03.2026
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and reduce waste.
- Implemented scheduling systems to optimize employee shifts and enhance productivity.
- Developed promotional strategies to increase sales during peak hours and special events.
- Monitored food safety compliance, ensuring adherence to health regulations and quality standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Analyzed sales data to identify trends, informing stock purchasing decisions for optimal performance.
- Led team meetings to communicate objectives, share feedback, and foster a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader
Whataburger
Asu
05.2020 - 03.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on standard operating procedures and best practices.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Enforced health and safety standards to comply with regulatory requirements and promote workplace safety.
- Developed training materials that enhanced onboarding processes for new employees.
- Streamlined communication channels among team members, improving collaboration and workflow efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma -
McNeil High School
Timeline
Assistant Manager
Jersey Mikes
09.2024 - 03.2026
Team Leader
Whataburger
05.2020 - 03.2023
High School Diploma -
McNeil High School