Kyam Hilliard
Detroit,MI
Summary
Resourceful Problem Solver known for high productivity and efficient completion of tasks. Specialize in analytical thinking, creative solution development, and process optimization. Excel in communication, adaptability, and teamwork to effectively solve complex problems and improve operational procedures.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Merchandiser:stocker
Hyer/ serv u success / Acosta/ aunt Millie bakey
Detroit, MI
02.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Lash Technician
Lash bag lashes
Detroit
10.2017 - Current
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Assisted with client consultations to determine the best type of lash extension for each individual's needs.
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Applied primer and adhesive to natural lashes prior to attaching the synthetic lash extensions.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Kept records of all services rendered in order to track customer satisfaction levels.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
- Demonstrated knowledge of different types of false eyelashes available including mink, silk, faux mink and human hair lashes.
- Ensured that all products used were within their expiration date and properly stored away from direct sunlight or heat sources.
- Conducted regular maintenance on tools and equipment used during treatments.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Built strong relationships with customers by providing exceptional customer service.
- Attended training sessions regularly to stay up-to-date on new products and procedures.
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Organized appointments according to availability while ensuring that no double bookings occurred.
- Managed inventory levels by ordering products as needed and restocking shelves when necessary.
Dispatcher
Warwick refrigerated freight
Detroit, Michigan
04.2017 - 08.2021
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
High School Diploma -
Cody High School
Detroit, Michigan06-1999
Skills
- Stock replenishment
- Sales Techniques
- POS
- Cost Analysis
- Stock Rotation
- Visual displays
- Active listener
- Reliable and punctual
- Friendly and outgoing
Timeline
Merchandiser:stocker
Hyer/ serv u success / Acosta/ aunt Millie bakey
02.2023 - Current
Lash Technician
Lash bag lashes
10.2017 - Current
Dispatcher
Warwick refrigerated freight
04.2017 - 08.2021
High School Diploma -
Cody High School