Kyan Fuller
Brooklyn
Summary
Enthusiastic and customer-focused professional with experience in customer service and delivery operations. Skilled in building strong relationships, resolving customer concerns, and providing tailored solutions to enhance satisfaction. Known for excellent communication, attention to detail, and a positive attitude that drives customer loyalty. Proficient in managing time-sensitive tasks, handling inquiries, and ensuring seamless service experiences. Holds a valid driver's license with a clean driving record, bringing a strong work ethic and dedication to delivering exceptional service in every interaction.
Overview
3
3
years of professional experience
Work History
Pool Technician/Installer
Mill Bergen Pools
04.2025 - Current
- Conducted regular pool maintenance, ensuring chemical balance and water clarity.
- Diagnosed and repaired pool equipment malfunctions, enhancing operational efficiency.
- Install pool structures above or in-ground
- Assemble & connect plumbing systems, pipes, drains & filters.
- Install pool equipment (pumps,heaters,filtration systems.
- Performed thorough inspections of pool systems, identifying potential issues before they escalated.
- Implemented efficient cleaning techniques for pool surfaces and filtration systems, improving overall cleanliness.
- Educated clients on proper pool usage and care procedures, fostering long-term customer relationships.
- Entry level plumbing & elcti
Lead Delivery Specialist
Rent-A-Center
11.2023 - 06.2024
- Delivery and Installation: Oversee timely delivery and installation of rental products to customers. Load, unload and assemble merchandise, adhering to safety protocols
- Customer Service: Provide product demonstrations and ensure high levels of customer satisfaction by resolving delivery-related issues promptly
- Team Leadership: Train, mentor, and oversee delivery team members to maintain high standards of performance. Assign tasks and monitor progress to meet daily delivery schedules
- Inventory and Maintenance: Maintain accurate records of deliveries, pickups, and inventory adjustments. Perform routine maintenance checks on delivery vehicles. Ensure warehouse/delivery equipment are in good working condition
- Compliance and Driver Safety: Follow all company policies, procedures, and safety guidelines during delivery and handling of merchandise. Adhere to transportation regulations. Conduct pre and post-trip inspections of delivery vehicles
- Operational Support: Assist with in-store duties, including product staging, inventory checks, and customer transactions. Support store manager in achieving operational goals and performance targets
Sales/Stock Associate
Burlington Coat Factory
03.2023 - 07.2023
- Customer Transactions/Cash Handling: Operate cash register to process sales, returns, and exchanges accurately. Balance cash drawer at beginning and end of each shift
- Customer Interaction: Provide excellent customer service by answering questions, assisting with purchases, and handling inquiries or complaints
- Sales Goals: Promote store promotions, discounts, and loyalty programs to boost sales
- Inventory Management/Restocking: Unpack, sort, and organize incoming shipments of clothing and accessories. Monitor inventory levels on the sales floor and restock as necessary
- Merchandise Display: Replenish shelves and racks with stock, ensuring items are displayed neatly and in the correct location
- Store Operations Support: Assist with floor resets, markdowns, and promotional displays
- Team Collaboration: Work closely with other team members to ensure smooth store operations
- Adaptability: Take on additional tasks as directed by management, including seasonal or event-specific duties
Education
A.A.S. - Radiologic Technology
NYC Technical College
Brooklyn, NYDiploma - undefined
Brooklyn Prep High School
Brooklyn, NY06.2022
Skills
- Excellent communication and interpersonal skills
- Proven ability to maintain professionalism in high-pressure and fast-paced environments
- Strong negotiation and persuasion skills
- Organizational and time-management skills
- Team-oriented with the ability to train, mentor, and collaborate with colleagues
- Detail-oriented and reliable with a strong work ethic
- Knowledge of safe driving practices, vehicle maintenance, and compliance with transportation regulations
Timeline
Pool Technician/Installer
Mill Bergen Pools
04.2025 - Current
Lead Delivery Specialist
Rent-A-Center
11.2023 - 06.2024
Sales/Stock Associate
Burlington Coat Factory
03.2023 - 07.2023
A.A.S. - Radiologic Technology
NYC Technical College
Diploma - undefined
Brooklyn Prep High School