Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kyana Amador

Woodland Park ,NJ

Summary

Experienced duty manager proficient in problem-solving and improving customer relations, team productivity, and service quality. Demonstrated track record of success in the industry. Customer-oriented supervisor with hands-on experience overseeing employee performance, offering knowledgeable guidance and support. Expert in employee management best practices. Skilled in time management and organizational skills to drive group success.

Overview

4
4
years of professional experience

Work History

Spanish Translator

Casa De Gloria Y Restauracion
Paterson, NJ
08.2021 - Current
Before the service:
  • Review Service Outline: Understand the order of service, including hymns, prayers, scripture readings, and sermon content.
  • Prepare Materials: Obtain and review copies of sermon notes, song lyrics, and scripture passages. Prepare translations in advance, if applicable.
  • Technical Setup: Check and test any translation equipment (headsets, microphones) to ensure it’s functioning properly.
During the service:
  • Sermon Translation: Real-Time Translation: Listen to and translate the sermon or message as it is delivered.
  • Maintain Clarity: Ensure that translations are clear and accurate, and adjust for the speaker's pace.

Manager on Duty

MIT CLEAN CORP
Paterson, NJ
01.2021 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Reviewed daily sales reports to identify areas of improvement.
  • Maintained inventory levels by ordering supplies as needed.
  • Audited cash registers at the end of each shift for accuracy.
  • Developed strategies to increase customer satisfaction ratings.
  • Conducted regular team meetings to discuss operational issues.
  • Analyzed data from customer surveys and implemented changes accordingly.
  • Provided guidance and support to team members when needed.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Implemented cost-saving initiatives that improved efficiency without compromising quality.
  • Investigated incidents reported by customers or staff members.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Streamlined workflow processes, reducing project completion times.
  • Implemented new operational procedures, increasing efficiency.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Associate of Arts - Hospitality Travel & Tourism

Wood Tobe-Coburn School
New York, NY
06-2010

Skills

  • Policy Enforcement
  • Staff Training and Development
  • Employee engagement
  • Technical knowledge
  • Sales and Marketing
  • Scheduling proficiency
  • Data Analytics
  • Staff Management
  • Strategic Planning
  • Inventory Control
  • Schedule development
  • Process Improvement
  • Operations Management
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Waste Reduction
  • Inventory Oversight
  • Negotiation
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Contract Management

Languages

Spanish
Full Professional
English
Full Professional

Affiliations

Being well-rounded means thriving in multiple facets of life, seamlessly integrating diverse interests and responsibilities. For instance, I consistently maintain a balance between my professional and personal lives. Professionally, I strive for excellence and continual learning in my career, while also engaging in hobbies and activities that enrich my personal development.

In my work, I prioritize setting clear goals and working diligently to achieve them, yet I also ensure that I make time for my family and friends. This balance helps me stay grounded and offers diverse perspectives that enhance my professional creativity and problem-solving skills.

Additionally, I commit to physical and mental well-being by incorporating regular exercise into my routine and practicing mindfulness. This not only keeps me healthy but also provides the resilience needed to handle various challenges effectively.

Engaging in community service and volunteering is another integral part of my life. It allows me to contribute to causes I care about and fosters a sense of purpose beyond personal achievements.

By nurturing my intellectual curiosity through reading and learning new skills, while also dedicating time to unwind and enjoy life’s simple pleasures, I create a well-rounded lifestyle that supports personal growth, professional success, and meaningful relationships.

References

References available upon request.

Timeline

Spanish Translator

Casa De Gloria Y Restauracion
08.2021 - Current

Manager on Duty

MIT CLEAN CORP
01.2021 - Current

Associate of Arts - Hospitality Travel & Tourism

Wood Tobe-Coburn School
Kyana Amador