Customer Service Representative
Kohl's
Florence, SC
07.2021 - 12.2021
- Greet customers warmly, provide personalized assistance in locating merchandise, and answer questions about products, promotions, and store policies.
- Operate the cash register to process purchases, returns, and exchanges accurately, applying coupons, rewards, and Kohl’s Cash, while ensuring a smooth checkout experience.
- Handle customer concerns and complaints professionally, offering solutions, or escalating to management to ensure customer satisfaction.
- Maintain organized and visually appealing displays, restock merchandise, and ensure the sales floor and fitting rooms are clean and presentable.
- Collaborate with team members to meet store sales goals, support seasonal promotions, and deliver an exceptional shopping experience.
