Summary
Overview
Work History
Education
Skills
Timeline
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Kyana Campo

Columbus,Ohio

Summary

Proficient Costumer Service Representative with superior work ethic and expertise in working from scripted and unscripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Looking to utilize my skills in oral and written communication, active listening and problem-solving to positively impact company success. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Agent/Claims Processor

Epiq Global
02.2024 - 08.2024
  • Entered customer information into customized computer system with CMX to document and organize client records.
  • Assisted in training new hires by sharing best practices and offering guidance on company processes.
  • Participated in ongoing training programs to stay current on company updates.
  • Addressed escalated customer service issues
  • Performed inbound/outbound calls
  • Assisted customers by answering questions and responding to inquiries.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Maintained high call quality standards by adhering to company policies and procedures for each interaction.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Claims Processor

Pear Holding Group- Ocean Harbor
01.2021 - 01.2023
  • Processed all insurance claims by reviewing the customer's policy in relation to the claim being made
  • Determined coverage if any and the impact on the future coverage of the client
  • Communicated often with customers to give and receive updates for the claim
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Followed up with customers on unresolved issues.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.

Customer Service Representative

JC PENNY
05.2020 - 01.2021
  • Worked directly with the public and provided exceptional service.
  • Met monthly productivity goals in a competitive environment
  • Assisted customers with orders by picking product myself, based on own product knowledge.
  • Displayed a high degree of organization, attention to detail, and good judgment to ensure customer needs are fulfilled.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Hialeah Gardens High School
Hialeah, FL
06.2022

Skills

  • Engaging interpersonal communication skills; Used to identify opportunities, overcome objection, and build relationships I enjoy talking to people and developing a long-term customer base
  • Extremely organized, due to attention to detail, which contributes strongly to keeping up with numerous tasks daily
  • Goal oriented, self-motivated team player; Set daily goals for myself aside from quotas that may be in place to ensure I push myself to the best of abilities
  • Solid computer skills: Over the course of school and work history, have been introduced to many different programs, and operating systems None of which I've had any issue adapting to
  • Telephone Etiquette: Excellent oral and written communication
  • Detail oriented
  • Bilingual; Fluent in Spanish and English

Timeline

Call Center Agent/Claims Processor

Epiq Global
02.2024 - 08.2024

Claims Processor

Pear Holding Group- Ocean Harbor
01.2021 - 01.2023

Customer Service Representative

JC PENNY
05.2020 - 01.2021

High School Diploma -

Hialeah Gardens High School

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Kyana Campo