Kyana Davis
Vallejo,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Country Inn & Suites
06.2021 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through targeted promotions and effective use of local hotel review boards.
Super 8 Guest Services Representative / Front Desk Manager
12.2018 - 04.2021
- Responsible for greeting registering and processing guests and their assigned rooms
- Promptly accommodate any special request given by guest
- Verifies guest method of payment; handles cash payments
- Communicates with staff on status of guest rooms
- Prepared the weekly schedule of employees
- Assisted in training of front desk employees
- Monitored guest service and handled guest complaints and follow ups
- Supervised the Front desk department
- Reviewed and approved all room rate changes.
Inn’s and Suites at Discovery Kingdom Front Desk Representative
06.2018 - 02.2019
- Responsible for greeting, issuing guest badges, registering and checking guest in and out of assigned rooms
- Verify guest personal payments information ensuring account is accurate and complete
- Responsible for answering front desk phone, resolving guest inquires and matters in a timely fashion
- Assigned administrative projects to include data entry and vendor communication.
Motel 6 - Guest Service Representative
10.2015 - 02.2017
- Responsible for greeting, registering and checking guests in and out of the hotel
- Respond to guest inquiries, requests, and resolve issues in a timely and efficient manner
- Verify guest personal payment information on their accounts are accurate and complete
- Update team members about changes in hotel products, services, pricing and policies.
American Recovery Services – Customer Service Representative
07.2012 - 02.2014
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging environment
- Processed customer credit card payments via telephone
- Gathered and verified all required customer information for tracking purposes
- Built a friendly and professional relationship to retain repeat business of customers.
In Home Care
01.2008 - 07.2012
- Prepared the clients food, attended to their laundry, and keep up their personal hygiene
- Escorted the client to doctor appointments, hair salon, and grocery shopping
- Provided social interaction such as reading, playing games, and taking the clients out on a walk.
First American Title – Loan Processor
09.2005 - 01.2008
- Served as initial point of contact from the beginning to the end of the loan process
- Acted as a liaison between the borrower, underwriter, loan originator and lender
- Collected required documentation from applicants and followed up on missing items
- Prepared commitment letters, denial letters and canceled files when necessary.
Law Office of Osby Davis – Receptionist
04.2000 - 09.2005
- Received a high volume of incoming calls from clients and customers
- Greeted and welcomed clients and customers via telephone and in person
- Handled a heavy flow of paperwork and documents on a daily basis
- Processed invoices daily and billed renewed invoices to clients
- Directed calls to ensure that the appropriate individuals and departments received them.
Education
Solano School of Nursing
Vallejo, CAHogan Sr. High School
Vallejo, CASkills
- Employee Scheduling
- Cost Reduction
- Customer Retention and Service Knowledge
Timeline
Assistant Manager
Country Inn & Suites
06.2021 - 09.2023
Super 8 Guest Services Representative / Front Desk Manager
12.2018 - 04.2021
Inn’s and Suites at Discovery Kingdom Front Desk Representative
06.2018 - 02.2019
Motel 6 - Guest Service Representative
10.2015 - 02.2017
American Recovery Services – Customer Service Representative
07.2012 - 02.2014
In Home Care
01.2008 - 07.2012
First American Title – Loan Processor
09.2005 - 01.2008
Law Office of Osby Davis – Receptionist
04.2000 - 09.2005
Solano School of Nursing
Hogan Sr. High School
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