Kyana Hicks
Brooklyn,NY
Summary
Energetic and dependable professional with focus on safety and customer service. Adept at learning and applying road safety regulations and vehicle operations, including route planning and time management. Dedicated to ensuring smooth and pleasant travel experience for passengers.
Developed strong communication and problem-solving abilities in fast-paced transportation environment. Skilled in managing schedules, ensuring passenger safety, and maintaining vehicle standards. Seeking to transition into new field where these skills can drive success and contribute to organizational goals.
Experienced with managing daily routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.
Overview
6
6
years of professional experience
Work History
Bus Operator
NYCTA
02.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Permanency Supervisor
Jewish Child Care Association
01.2023 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Internship Coordinator
Jewish Child Care Association
09.2021 - 01.2022
- Designed engaging workshops focused on resume writing, interview preparation, and workplace etiquette for better internship preparedness.
- Monitored compliance with federal labor laws pertaining to unpaid internships, mitigating risk exposure.
- Implemented an effective feedback system between interns and host organizations, fostering stronger partnerships over time.
- Improved the quality of internships by providing ongoing support to interns in their professional development journey.
- Evaluated student performance during internships by maintaining open lines of communication with supervisors, allowing for continuous improvement efforts.
Case Planner
Jewish Child Care Association
04.2020 - 09.2021
- Maintained accurate documentation, ensuring compliance with agency policies and legal requirements.
- Assisted clients in setting realistic goals and provided guidance on actionable steps towards achievement.
- Evaluated client progress regularly, adjusting case plans as needed to optimize success.
- Monitored program effectiveness through data collection and analysis, contributing insights toward continuous improvement efforts within the organization.
- Managed caseloads efficiently while maintaining high standards of care for all assigned clients.
Milieu Therapist
ANDRUS: Mental Health Division
05.2019 - 02.2020
- Promoted safe and supportive environments by establishing clear boundaries and expectations for behavior within the therapeutic milieu.
- Participated in ongoing training opportunities to stay current on best practices within the field of milieu therapy, applying new knowledge directly to clinical work with clients.
- Increased client engagement in recovery process by incorporating creative therapeutic activities into daily routines.
- Reduced crisis situations by closely monitoring client behaviors and intervening proactively with de-escalation techniques.
- Improved client well-being by developing and implementing individualized treatment plans tailored to their specific needs.
Education
MSHS - Human Services
Capella University
12.2015
M.Ed - Education, English Curriculum and Instruction
University of Phoenix
10.2011
B.A - Sociology, Liberal Arts
College of New Rochelle
01.2009
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Maslow for leadership education
i achievement this award as internship coordinator supervisor of at risk teens that were in the forster system
Timeline
Bus Operator
NYCTA
02.2024 - Current
Permanency Supervisor
Jewish Child Care Association
01.2023 - 02.2024
Internship Coordinator
Jewish Child Care Association
09.2021 - 01.2022
Case Planner
Jewish Child Care Association
04.2020 - 09.2021
Milieu Therapist
ANDRUS: Mental Health Division
05.2019 - 02.2020
M.Ed - Education, English Curriculum and Instruction
University of Phoenix
B.A - Sociology, Liberal Arts
College of New Rochelle
MSHS - Human Services
Capella University
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