Kyana Huang
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Receptionist/Human Resources Administrative Assistant
Goodwill Industries of Arkansas
Little Rock, AR
12.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted with onboarding of new employees by providing orientation information and support.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Used company badging system to create badges for new employees and visitors.
- Processed new hire paperwork, ensuring accuracy of data entry into HRIS system.
- Maintained confidential files for employees, health benefits, payroll records and other related documents.
- Answered incoming calls from employees regarding inquiries about benefits or payroll issues.
- Responded promptly to requests from managers regarding staffing needs or changes in policy and procedures.
- Conducted background checks and employment verifications for potential hires.
- Managed employee attendance tracking systems using timekeeping software applications.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Server
North Bar
North Little Rock, AR
06.2023 - 10.2023
- Ensured swift service with customer needs in mind
- Managed billing processes using POS software
- Fostered positive interactions with recurring clients
- Kept dining areas tidy to ensure compliance with hygiene regulations
Server/Event Server
Stickyz Rock 'n' Roll Shack
Little Rock, AR
06.2022 - 06.2023
- Ensured courteous interactions for memorable stays
- Ensured timely delivery of main courses
- Coordinated arrangement of linens and settings to match event themes
- Kept customer satisfaction high through prompt table check-ins
Server/ Bartender/Manager/ Event planning
Diablos
Conway, AR
06.2021 - 06.2022
- Honed language skills in Spanish
- Translated all food modifications into Spanish
- Boosted workforce productivity by fostering engagement
- Adhered to deadlines while managing multiple responsibilities
- Developed strong rapport with frequent patrons
- Utilized POS system to process orders
- Kept dining zones tidy and aligned with health regulations
- Ensured seamless coordination of schedules
- Coordinated logistics for large-scale events
- Handled client inquiries effectively
- Conducted in-person discussions to complete service contracts and finalize event specifics
- Managed large crowds during peak hours at special events and weekends
- Generated comprehensive sales reports daily
- Kept bar presentable and well-stocked to meet customer needs.
Cashier, bartender, food runner, BOH
ZAZA Fine Salad & Wood Oven Pizza
Conway, AR
07.2015 - 06.2020
- Skilled in Aloha POS system
- Acquired essential bartender techniques
- Mastered various beverage recipes efficiently
- Built customer loyalty through engaging dialogue
- Designed and prepared a variety of gelatos creatively
- Minimized service errors and complaints
- Ensured accurate delivery of food items to tables
- Collaborated efficiently with kitchen personnel
- Maintained kitchen operations during high-demand periods through effective shift tasks
- Prepared meals following standard recipes, incorporating customer requests
- Exhibited consistent on-time attendance for all shifts
Cashier and Customer Service Representative
Kroger
Conway, AR
01.2011 - 07.2015
- Handled customer complaints efficiently
- Consistently exceeded client expectations
- Utilized active listening to address customer concerns promptly
- Answered queries related to products sold in the store
- Conducted seamless order processing and handled transactions effectively
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High school diploma - Gen eds focused mainly in english and sociology
UACCM
Morrilton, AR07.2012
Some college -
UACCM
Skills
- Customer Service Support
- Front Desk
- Customer Service
- Cocktail Preparation Skills
- Dining Establishment Background
- Clear Communication Skills
- Experience in Assistant Management
- Administrative Assistance
- Detail-Oriented Data Input
- Streamlined Document Handling
- Multi-line telephone skills
- Data Entry
- File Management
Personal Information
Authorized To Work: US
Timeline
Receptionist/Human Resources Administrative Assistant
Goodwill Industries of Arkansas
12.2023 - Current
Server
North Bar
06.2023 - 10.2023
Server/Event Server
Stickyz Rock 'n' Roll Shack
06.2022 - 06.2023
Server/ Bartender/Manager/ Event planning
Diablos
06.2021 - 06.2022
Cashier, bartender, food runner, BOH
ZAZA Fine Salad & Wood Oven Pizza
07.2015 - 06.2020
Cashier and Customer Service Representative
Kroger
01.2011 - 07.2015
High school diploma - Gen eds focused mainly in english and sociology
UACCM
Some college -
UACCM
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