Kyana Kirk
Guthrie
Summary
Dynamic General Manager with over a decade of experience in the food and beverage sector, excelling in team leadership, operational efficiency, and performance optimization. Proven track record of transforming underperforming locations into thriving establishments, achieving operational goals within six months. Proficient in conflict resolution, decision-making, and time management, delivering results in high-pressure environments. Committed to fostering a collaborative culture that enhances employee engagement and customer satisfaction. Currently seeking new opportunities that allow for professional growth while balancing personal commitments. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
7
7
years of professional experience
Work History
General Manager
McDonald's
12.2022 - 05.2025
- Currently serving as the General Manager at McDonald's, overseeing daily operations and ensuring that the team delivers exceptional customer service.
- This role involves managing a diverse staff, maintaining compliance with company policies, and implementing strategies to boost sales, and enhance overall customer satisfaction.
- Focused on creating a positive work environment that fosters teamwork and productivity.
- Achieved a fully operational store within three months of taking on the role.
- Implemented effective training programs that improved staff performance and service quality.
- Regularly analyzed operational metrics to identify areas for improvement.
- Developed strong community relationships to enhance brand loyalty.
General Manager
Arby's
07.2021 - 12.2022
- In the role of General Manager at Arby's, successfully led the restaurant operations to ensure high standards of service and efficiency.
- This involved managing staff, overseeing inventory, and ensuring compliance with health and safety regulations.
- Developed strategic initiatives to enhance customer experiences and drive sales growth.
- Transformed the store into a fully functional operation within six months.
- Achieved key performance indicators consistently during tenure.
- Fostered a collaborative environment that encouraged employee engagement.
- Implemented cost-saving measures that improved profit margins.
Assistant Manager
Pei Wei
08.2018 - 07.2021
- As an Assistant Manager at Pei Wei, supported the General Manager in daily operations and staff management.
- Engaged in training and developing team members while ensuring all policies and procedures were adhered to.
- Contributed to enhancing customer satisfaction through attentive service and efficient operational practices.
- Played a crucial role in staff training and development.
- Assisted in achieving sales targets through effective team coordination.
- Helped maintain a high level of cleanliness and food safety standards.
- Contributed to creating a welcoming atmosphere for customers.
Education
American Sign Language
Oklahoma State University
Oklahoma City, OK05-2027
Oklahoma City Community College
Oklahoma City, OK05.2020
Skills
- Effective Time Management
- Communication Skills
- Customer Service
- Communication
- Adaptability
- Ability to Work Under Pressure
- Time Management
- Team building
- Customer service
- Operational management
- Performance analysis
- Leadership and team building
- Interpersonal skills
Timeline
General Manager
McDonald's
12.2022 - 05.2025
General Manager
Arby's
07.2021 - 12.2022
Assistant Manager
Pei Wei
08.2018 - 07.2021
American Sign Language
Oklahoma State University
Oklahoma City Community College