Kyana Laster
Waldorf,Md
Summary
Background includes safety coordination, program management and team leadership in custodial settings. Well-versed in Transit operations and standard practices. Organized and disciplined professional with advanced problem-solving abilities. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
15
15
years of professional experience
Work History
Custodial Supervisor
Washington Metropolitan Area Transit Authority, Metro
10.2020 - Current
- Responsible for a crew of 16-25 people
- Manage the scheduling, day to day activities and duties of the custodians to make sure we uphold a certain standard and cleanliness.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets and payrolls.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Promoted efficient inventory practices among team members.
- Prepared and submitted accident and injury reports.
Custodian
Washington Metropolitan Area Transit Authority, Metro
09.2018 - 10.2020
- Responsible for maintenance of the stations / facilities and performed special projects
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Acting Supervisor/POC
Washington Metropolitan Area Transit Authority, Metro
09.2019 - 10.2020
- Responsible for the day to day operations and job duties of a crew of six on the overnight special projects crew; responsible for pressure washing and any other special projects that were requested
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Responsible for the upkeep and maintenance of all the heavy equipment used for example; Pull behind pressure washer, industrial size portable pressure washers, hose used to pressure wash, wet vacs, Trailers, Hazardous materials, Disinfection of surfaces
- Maintain the inventory.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Site Supervisor
Nationwide Janitorial Service
03.2016 - 08.2017
- Responsible for the outside and inside upkeep and maintaining the cleanliness of the Apartment Complex
- Managed 5 others as well as timesheets, supply orders , etc.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Prioritized and delegated workload based on available materials.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Resolved issues between employees and customers using company policies.
- Initiated onsite safety program and properly trained team members to decrease injuries.
Professional Cleaner
Homejoy
01.2011 - 01.2015
- Making sure the customers home was spotless per request by vacuuming, washing dishes, dusting, mopping as well as any specific requests like laundry and inside out cleaning of the refrigerator
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained a 5 star rating from clients
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Administrative Assistant
Suburban Hospital
09.2008 - 04.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Business Administration -
Sandford And Brown
LanhamHigh School Diploma -
Wise High School
2008
Skills
- Microsoft Office, Microsoft Excel, Switch board , Kronos Workforce, Maximo, ETC
- Insecticides Application
- Service Quality
- Chemical Compounding
- Safety Policies and Procedures
- Safety Incident Reporting
- Professional Relationships
- Daily Facility Operations
- Loss Prevention Strategies
- Safety Oversight
- Employee Coaching
- Compliance Requirements
Timeline
Custodial Supervisor
Washington Metropolitan Area Transit Authority, Metro
10.2020 - Current
Acting Supervisor/POC
Washington Metropolitan Area Transit Authority, Metro
09.2019 - 10.2020
Custodian
Washington Metropolitan Area Transit Authority, Metro
09.2018 - 10.2020
Site Supervisor
Nationwide Janitorial Service
03.2016 - 08.2017
Professional Cleaner
Homejoy
01.2011 - 01.2015
Administrative Assistant
Suburban Hospital
09.2008 - 04.2011
Associate of Business Administration -
Sandford And Brown
High School Diploma -
Wise High School
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