Summary
Overview
Work History
Education
Skills
Timeline
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Kyana Madrid

Hinesville,GA

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Manager on Duty

Eggs 'n Things
Honolulu, HI
09.2021 - 08.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Shift Leader

Dunkin' Donuts
Pearl City, HI
09.2019 - 02.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Sales Associate

Baskin Robins
Honolulu, HI
11.2018 - 07.2020
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Placed special orders or called other stores to find desired items.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Admiral Arthur W Radford High School
Honolulu, HI
05-2019

Skills

  • Food Running
  • Table Setting
  • Safe Food Handling
  • Guest Engagement
  • Menu Memorization
  • Cash Handling
  • Effective customer upselling
  • POS operation
  • Positive and professional

Timeline

Manager on Duty

Eggs 'n Things
09.2021 - 08.2024

Shift Leader

Dunkin' Donuts
09.2019 - 02.2021

Sales Associate

Baskin Robins
11.2018 - 07.2020

High School Diploma -

Admiral Arthur W Radford High School

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Kyana Madrid