Kyana Oliver
Houston
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks
08.2020 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented a very intentional check in process for partners to boost the partner moral in the store and to ensure partner/store success
- Worked side by side with a newly in role store manager and helped assess the business needs; created an intentional store action plan that was updated bi-weekly to ensure were meeting business goals/standards to close gaps
- Managed a store while the SM was on a leave and verified policies and standards were met by having consistent connects, driving/setting examples for otw, pushing average tickets and building partner sentiment
- Organized both BOH and FOH with clear intent for the business and partners that helped partners which led to improvement on our metrics, counts/inventory
Retail Associate
Macy's
07.2019 - 02.2021
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
Associate of Business -
San Jacinto College District
Pasadena, TX12.2021
Skills
- Store Organization
- Operations Oversight
- Business Development
- Staff Supervision
- Team Management
Timeline
Assistant Store Manager
Starbucks
08.2020 - Current
Retail Associate
Macy's
07.2019 - 02.2021
Associate of Business -
San Jacinto College District
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