Kyana Oliver
Houston,TX
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Store Manager
Starbucks
Houston, TX
04.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly. When I first inherited my store, their score was at 36, and I have brought it to 67 since I have been managing, leading our district with customer connection out of 8 stores.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices. I am also leading the district in our store operations score, at 82.
- A part of my weekly agenda is to process payroll for all employees, create schedules weekly based upon business needs, ensure we come in line with labor, conduct weekly meetings with my supervisors, attend weekly meetings with store managers and my district manager, attend biweekly meetings with my regional manager, track employee time and attendance, etc.
Assistant Store Manager
Starbucks
Houston, TX
08.2020 - 04.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Worked side by side with a newly appointed store manager and helped assess the business needs. Created an intentional store action plan that was updated bi-weekly to ensure we were meeting business goals and standards in order to close gaps.
- Managed a store while the store manager was on leave and verified policies and standards were met by having consistent connects, driving/setting examples for out the window (otw), pushing average tickets, and building partner sentiment.
- Organized both BOH and FOH with clear intent for the business and partners for multiple stores, which helped partners and led to improvement on our metrics, counts, and inventory.
Retail Associate
Macy's
Houston, TX
07.2019 - 02.2021
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
Associate of Business -
San Jacinto College District
Pasadena, TX12.2021
Skills
- Store Organization
- Operations Oversight
- Business Development
- Staff Supervision
- Team Management
- Loss Prevention
- Supply Ordering
- Employee Training
Timeline
Store Manager
Starbucks
04.2024 - Current
Assistant Store Manager
Starbucks
08.2020 - 04.2024
Retail Associate
Macy's
07.2019 - 02.2021
Associate of Business -
San Jacinto College District
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