Kyana Smith
Snellville,GA
Summary
Experienced customer service professional with a proven track record of prioritizing customer satisfaction and resolving issues effectively. Skilled in navigating complex situations and ensuring positive outcomes for both customers and the organization. Committed to providing exceptional service and creating positive experiences for every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marketing and Public Relations Assistant Manager
Electric pHood
Snellville, GA
06.2021 - 08.2022
- Collaborated with a cross-functional team to brainstorm and implement strategies enhancing customer engagement and support, contributing ideas for events and customer communication initiatives.
- Worked closely with the Marketing Manager to review and analyze over 50 marketing communication ads and documents, ensuring alignment with customer needs and company objectives.
- Partnered with the Public Relations Coordinator to organize two promotional events focused on promoting herbal supplementation for detoxification, demonstrating strong coordination and communication skills.
- Engaged with a team of marketers to generate original content for social media platforms, fostering customer interaction and brand loyalty.
- Played a key role in optimizing and finalizing content for both digital and printed collateral, ensuring consistency and effectiveness in customer communication efforts.
- Collaborated with the marketing team to align strategies and objectives based on data-driven insights, fostering a customer-centric approach to marketing initiatives.
- Developed and executed five public relations and marketing projects centered around herbal health, aiming to educate and engage customers via social media and the company website.
Customer Service Visual Merchandiser
Nike INC
Atlanta, GA
08.2018 - 08.2020
- Collaborated with the Visual Presentation Manager to support the organization and launch of four major marketing campaigns: Be True, Nike Women, Body Diversity, and Women's USA World Cup.
- Assisted in the design and setup of retail displays for Nike Women's Running, Sportswear, and Yoga, ensuring they effectively highlighted key products to drive sales in line with corporate strategy.
- Worked with a 15-member team to enhance store flow and display appearance, utilizing seasonal promotions and trends to improve customer experience and meet strategic goals.
- Created over 100 engaging merchandise presentations to stimulate customer interest and sales activity.
- Applied strong business acumen to boost sales by effectively merchandising top sellers and managing stock levels through precise order writing.
- Maximized the impact of over 200 sales and visual displays through optimal arrangement of tables, fixtures, clothing, and mannequins, enhancing the overall shopping experience.
- Implemented corporate visual standards by updating planograms, sending emails, and providing verbal feedback, ensuring consistency and quality in visual merchandising.
- Presented daily updates on floor plans and design strategies to store management, ensuring alignment with visual merchandising goals and customer engagement strategies.
Education
Masters of Arts - Advertising & Public Relations
The University of Alabama
08-2024
Bachelor of Arts - Public Relations & Marketing
Georgia State University
12-2020
Skills
- Verbal & Written Communication
- Consumer Experience
- Customer Coordination
- Client Communications
- Digital Literacy
- Data Entry
- Product Knowledge
- Risk Management
- Conflict Resolution
- Time Management
- Problem-Solving
- Critical Thinking
- Microsoft Office: Excel, PowerPoint & Word
Certification
- Google Analytics
- Hootsuite
- Amazon: Ads Retail, Advanced & Server
Timeline
Marketing and Public Relations Assistant Manager
Electric pHood
06.2021 - 08.2022
Customer Service Visual Merchandiser
Nike INC
08.2018 - 08.2020
Masters of Arts - Advertising & Public Relations
The University of Alabama
Bachelor of Arts - Public Relations & Marketing
Georgia State University
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