Kyana Thomas
South Richmond Hill
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
MedRite Urgent Care
02.2023 - 04.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant/Receptionist
Giannas Center Catholic Health
02.2023 - 02.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Skilled at working independently and collaboratively in a team environment.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Reduced medication errors by instituting rigorous double-check procedures during prescription and administration.
- Negotiated with insurance companies to secure coverage for new, effective treatments not previously included in plans.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
Medical Assistant
Statcare Urgent & Walk-in Medical Care
04.2021 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
Conduent State Healthcare
05.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
- Participated in training sessions regularly to stay current on company offerings and customer service best practices.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
- Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
Medical Secretary
Northwell Health
09.2018 - 01.2021
- Validated insurance information and obtained insurance referrals prior to patient visit.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Medical Assistant Certification - Health Sciences
Access Careers
Hempstead, NY06-2021
High School Diploma -
Uniondale High School
Uniondale, NY06-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
- Data entry
- Reliable team player
- Diagnostic procedures
- Sterile technique
- pH testing
- Treatment plan development
- Electrocardiographic rhythm recognition
- Wound care specialist
- Sleep disorders
- CPR/AED
- Friendly, positive attitude
- Multitasking Abilities
Certification
- CMA - Certified Medical Assistant
- BLS Certified
- CPR Certified
- DOT Inspector
Languages
English
Timeline
Medical Assistant
MedRite Urgent Care
02.2023 - 04.2025
Medical Assistant/Receptionist
Giannas Center Catholic Health
02.2023 - 02.2025
Customer Service Representative
Conduent State Healthcare
05.2021 - 04.2022
Medical Assistant
Statcare Urgent & Walk-in Medical Care
04.2021 - 02.2023
Medical Secretary
Northwell Health
09.2018 - 01.2021
Medical Assistant Certification - Health Sciences
Access Careers
High School Diploma -
Uniondale High School
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