Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyana Turner

Columbia,SC

Summary

I have years of excellent customer service skills/experience that does not diminish the longer I work at a job. I like to come into work everyday with a positive attitude. I aim to have all my customers leave satisfied and happy.

Overview

4
4
years of professional experience

Work History

Certified Nursing Assistant

Wellmore of Lexington
Lexington, SC
10.2022 - Current
  • Answered call lights promptly and responded to patient needs accordingly.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Crew Team Member

Chipotle
Coral Springs, FL
12.2020 - 01.2022
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Greeted customers in a friendly manner upon entering the store.
  • Operated cash register accurately and efficiently.
  • Restocked items on shelves as needed.
  • Provided excellent customer service at all times.
  • Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
  • Performed store opening and closing procedures as directed by management team.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Reported any maintenance issues immediately to supervisor or manager.
  • Cleaned work areas regularly throughout shift.
  • Followed all safety regulations while operating machinery or handling chemicals.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Resolved conflict according to company protocols.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Some College (No Degree) - CNA License

Midland Technical College
Harbison, SC

Skills

  • Customer Service
  • Guest Services
  • Product Knowledge
  • Product Recommendations
  • Customer Satisfaction
  • Positive and professional
  • Team training and development
  • Retail experience
  • Decision-Making
  • Staff Training
  • Excellent time management skills
  • Team Building and Leadership
  • Time Management
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Problem-Solving
  • Positive and Constructive Feedback
  • Conflict Management
  • Customer-focused
  • Work Prioritization
  • Focused on customer satisfaction

Timeline

Certified Nursing Assistant

Wellmore of Lexington
10.2022 - Current

Crew Team Member

Chipotle
12.2020 - 01.2022

Some College (No Degree) - CNA License

Midland Technical College

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Kyana Turner