Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Kyanah Lee

Houston

Summary

Administrative professional eager to leverage two years of experience and office management certification to secure an office manager position. Highly organized, efficient, and skilled in a variety of office support tasks, including

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Rep

United HealthCare
04.2023 - 03.2025
  • Talk directly with patients and their families, determining their needs, their medical history, physical and mental state, and special requirements, and obtain information from providers to create authorizations
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

TeleDirect
10.2020 - 01.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed complex issues, delivering effective solutions in high-pressure environments.
  • Mentored junior staff on best practices in customer engagement and conflict resolution.
  • Developed training materials to improve onboarding processes for new representatives.

Technical Support Representative

S4 Communications
02.2016 - 05.2018
  • Verifies insurance benefits for new patient referrals and re-verifies existing patient benefits as policy indicates. Obtains pre-certifications, pre-determinations, and authorizations for services per insurance guidelines. Evaluate the profitability of therapies and communicate issues. Re-verifies insurance benefits for existing patients

Education

High School Diploma -

Jack Yates High
05-2014

Associate of Science -

San Jacinto College
Houston, TX
05-2027

Skills

  • MS Word, Excel, PowerPoint, Access, Outlook, Vision, Facets, Icue
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Call center operations

Timeline

Customer Service Rep

United HealthCare
04.2023 - 03.2025

Customer Service Representative

TeleDirect
10.2020 - 01.2023

Technical Support Representative

S4 Communications
02.2016 - 05.2018

High School Diploma -

Jack Yates High

Associate of Science -

San Jacinto College

Additional Information

Achievements: Earned "outstanding" ratings on annual reviews for the past year. Recognized for high-quality work, organizational strengths and exceptional customer service delivery. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Kyanah Lee