Kyanalise Perez
Secaucus
Summary
Detail-oriented and compassionate Medical Receptionist with experience supporting a busy cardiology office. Skilled in patient scheduling, insurance verification, and electronic health record management, while providing excellent front-desk service. Strong communication and organizational abilities with a proven ability to manage multiple priorities, ensure smooth patient flow, and maintain compliance with HIPAA standards. Dedicated to creating a positive patient experience and supporting the efficiency of the healthcare team.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Lehigh Valley Physicians Group
Allentown
12.2024 - Current
- Greet patients warmly, check them in, and assist with registration and paperwork.
- Answer phone calls, schedule appointments, and manage the provider’s calendar.
- Verify insurance information and process referrals, authorizations, and copays.
- Collect, record, and update patient demographics and medical information.
- Handle patient check-out, schedule follow-up visits, and provide instructions as directed by providers.
- Maintain the front desk area, ensuring it is organized, clean, and professional.
- Communicate effectively with medical staff to ensure efficient patient flow.
- Protect patient privacy and confidentiality in compliance with HIPAA regulations.
Crew Member
Wendys
Bethlehem
08.2024 - 12.2024
- Greet customers with a positive and welcoming attitude.
- Take food and beverage orders accurately, ensuring guest satisfaction.
- Operate the cash register and process cash, credit, and mobile payments.
- Maintain a clean and organized front counter, dining area, and work station.
- Assist with food preparation, stocking, and other team tasks when needed.
- Follow Wendy’s policies, procedures, and food safety standards.
- Work collaboratively with team members and management to ensure smooth operations.
Cashier
Renders
Bethlehem
08.2022 - 08.2024
- Greet customers warmly, and provide outstanding service.
- Operate the cash register and handle all cash, credit, and debit card transactions accurately.
- Assist customers with purchases, returns, and inquiries.
- Maintain a clean, organized, and fully stocked checkout area.
- Follow company procedures for cash handling, refunds, and voided transactions.
- Collaborate with team members to ensure smooth store operations.
- Uphold Renders’ standards for professionalism, customer care, and workplace safety.
Education
High School Student -
Building 21
Allentown, PA06.2025
General Studies -
Lehigh Carbon Community College
06.2025
Skills
- Strong attention to detail and accuracy in cash handling
- Basic math and computer/register operation skills
- Customer service and communication skills
- Ability to remain calm and friendly in fast-paced situations
- Reliability and punctuality
- Teamwork and collaboration
- Problem-solving and conflict resolution
- Strong organizational and multitasking abilities
- Excellent verbal and written communication
- Knowledge of medical terminology and basic healthcare procedures
- Proficiency with scheduling software and electronic health records (EHR)
- Attention to detail for insurance verification and patient data entry
- Compassion, empathy, and professional patient interaction
- Ability to maintain confidentiality (HIPAA compliance)
- Problem-solving and critical thinking skills
- Dependability and professionalism in a medical setting
References
- Yetsenia Marte - Ph # 484-358-6810 ( Office Manager )
Timeline
Medical Receptionist
Lehigh Valley Physicians Group
12.2024 - Current
Crew Member
Wendys
08.2024 - 12.2024
Cashier
Renders
08.2022 - 08.2024
High School Student -
Building 21
General Studies -
Lehigh Carbon Community College