Kyane Carr
Richmond,VA
Summary
Detail-oriented professional with strong expertise in parts forecasting and inventory control. Known for developing positive vendor relationships and resolving customer inquiries to drive satisfaction and operational success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Parts Manager/Service Advisor Trainer
Western Express Inc
Richmond, Virginia
12.2025 - Current
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Facilitated identification of required parts for repairs and maintenance by technicians.
- Maintained accurate parts inventory records, tracking incoming and outgoing items to ensure availability.
- Communicated with technicians regarding parts availability and specific requirements.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries about part availability and quality, enhancing customer satisfaction.
- Provided technical advice on the selection of replacement parts.
- Created reports to analyze inventory usage and performance metrics for informed decision-making.
- Analyzed pricing trends to optimize cost savings.
Service Advisor
Long Lewis Ford
Muscle Shoals, Alabama
10.2023 - 08.2024
- Explained vehicle service options and recommended necessary repairs.
- Provided detailed estimates for service costs and parts, helping customers make informed decisions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated with technicians to ensure on-time service delivery, enhancing customer satisfaction.
- Resolved customer complaints promptly, improving overall service experience.
- Managed customer records and updated service history in the system.
- Assisted customers with service inquiries and appointment scheduling.
- Greeted customers and addressed their needs in a professional manner.
Parts & Service Field Manager
Usxpress Trucking Inc.
Chattanooga, Tennessee
06.2021 - 09.2023
- Managed daily operations of field teams across multiple locations.
- Trained team members on proper use of tools, equipment, and safety procedures to ensure compliance and enhance operational effectiveness.
- Implemented process improvements to streamline training activities and reduce downtime.
- Coordinated with management to assess and address training needs across departments, enhancing overall team capability.
- Conducted performance reviews for staff, delivering targeted feedback to support individual development and align with team goals.
Parts Manager
Usxpress Trucking Inc.
Jacksonville, Florida
08.2018 - 06.2021
- Coordinated with suppliers to ensure timely delivery of necessary parts.
- Assisted technicians in identifying required parts for efficient repairs and maintenance.
- Collaborated with team members to optimize parts ordering processes, enhancing workflow.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Trained new staff on inventory management systems and procedures.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
Education
High School Diploma -
Douglas Southall Freeman
Richmond, VA06-1992
Certificate - Autobody Mechanics
Henrico Trade Center
Richmond, VA06-1992
Certificate - Business/ Office Services
Henrico Trade Center
Richmond06-1992
Skills
- Parts forecasting
- Order processing
- Inventory management
- Quality control
- Technical guidance
- Customer relationship management
Certification
- ASE Certified PS2
- ASE EPA 609 Certified
Timeline
Parts Manager/Service Advisor Trainer
Western Express Inc
12.2025 - Current
Service Advisor
Long Lewis Ford
10.2023 - 08.2024
Parts & Service Field Manager
Usxpress Trucking Inc.
06.2021 - 09.2023
Parts Manager
Usxpress Trucking Inc.
08.2018 - 06.2021
High School Diploma -
Douglas Southall Freeman
Certificate - Autobody Mechanics
Henrico Trade Center
Certificate - Business/ Office Services
Henrico Trade Center