Kyanna Iraheta
Clayton,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Receptionist/Administrative Assistant
Siren Agency
2023.06 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Engaged in client consultations, effectively presenting and articulating offered services/products while effectively collecting and managing client personal information in accordance with privacy protocols.
- Proficiently organized and managed client information using Google sheets, Google Docs, and Excel for streamlined operations.
Sales Associate
Maurice's
2022.12 - 2023.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Virtual Customer Service Agent
Lester Inc
2022.03 - 2022.12
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Documented and updated customer records to record interactions and facilitate follow-up.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Documented records of call information.
- Observed participants and recorded results.
Education
High School Diploma -
Johnston County High School
Clayton, NC06.2022
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Self-Motivated
- Telephone Skills
- Document Control
- Customer and Client Relations
- Time Management
- Organization and Efficiency
- Data Inputting
- Patient Appointment Management
- Call Screening
Timeline
Receptionist/Administrative Assistant
Siren Agency
2023.06 - Current
Sales Associate
Maurice's
2022.12 - 2023.06
Virtual Customer Service Agent
Lester Inc
2022.03 - 2022.12
High School Diploma -
Johnston County High School
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