Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyanna Iraheta

Clayton,NC

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Receptionist/Administrative Assistant

Siren Agency
06.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized, maintained and updated information in computer databases.
  • Engaged in client consultations, effectively presenting and articulating offered services/products while effectively collecting and managing client personal information in accordance with privacy protocols.
  • Proficiently organized and managed client information using Google sheets, Google Docs, and Excel for streamlined operations.

Sales Associate

Maurice's
12.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Virtual Customer Service Agent

Lester Inc
03.2022 - 12.2022
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Documented and updated customer records to record interactions and facilitate follow-up.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Documented records of call information.
  • Observed participants and recorded results.

Education

High School Diploma -

Johnston County High School
Clayton, NC
06.2022

Skills

  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Self-Motivated
  • Telephone Skills
  • Document Control
  • Customer and Client Relations
  • Time Management
  • Organization and Efficiency
  • Data Inputting
  • Patient Appointment Management
  • Call Screening

Timeline

Receptionist/Administrative Assistant

Siren Agency
06.2023 - Current

Sales Associate

Maurice's
12.2022 - 06.2023

Virtual Customer Service Agent

Lester Inc
03.2022 - 12.2022

High School Diploma -

Johnston County High School

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Kyanna Iraheta