KYANNA ROBERSON
Richmond,CA
Summary
Result-driven professional with over 10 years of experience in customer service, sales, and operations in safety. Demonstrated expertise in equipment operation, process monitoring, and inventory management, ensuring optimal safety compliance and operational efficiency. Proven ability to troubleshoot complex issues while fostering a collaborative team environment. Career transition aims to leverage an extensive service background to enhance operational effectiveness in the petroleum sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
REGISTERED DENTAL ASSISTANT
MARJAN RUSTA DDS
Berkeley, CA
05.2018 - Current
- Provided chair-side assistance to dentists in all dental procedures, including crowns, bridges, extractions, and fillings.
- Follow all safety codes and protocols
- Displayed excellent interpersonal skills while interacting with patients throughout their visit.
- Maintained accurate records of patients' health histories and treatment plans.
- Inventoried supplies regularly to ensure that adequate stock levels were maintained at all times.
- Collaborated with other healthcare professionals when necessary for optimal outcomes.
- 0 Incidents
FRONT DESK RECEPTIONIST
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION
San Francisco, CA
04.2019 - 10.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Performed sterilization of instruments according to OSHA regulations
- Conducted post-operative follow-up calls to ensure proper healing was occurring
LEAD DENTAL ASSISTANT
FAMILY AND COSMETIC DENTISTRY
Berkeley, CA
02.2017 - 10.2017
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Trained new team members on proper sterilization techniques and infection control protocols
- Organized work area at the end of each day ensuring cleanliness of exam rooms, counters and floors
- Prioritized tasks effectively while multitasking in a fast-paced environment
- Developed excellent rapport with patients through friendly customer service and communication skills
- Administered nitrous oxide sedation as directed by a licensed dentist
- Follow all safety protocol
Education
Dental Assistant -
BRYMAN COLLEGE
San Fransico02.2014
Skills
- Equipment Operation and Maintenance
- Process Monitoring
- Safety and Compliance
- Inventory and Resource
- Attention to Detail
- Problem-Solving and Critical Thinking
- Team Collaboration
- Time Management and Efficiency
- Adaptability and Learn Quickly
Chevron ROP
Regional Occupational Program| Chevron | Richmond, CA| -In Progress
Strategically identifying safety protocols, gaining perspective into the petroleum industry, exploring hazard and operability, and learned reporting related to incident investigations.
- Communicated the importance of developing/implementing solutions to equipment issues, maintenance planning, personal protective equipment,and effective response to unplanned equipment failures.
- Learning leadership techniques to operate safety with plans/production, mapping out chemical health hazards, apply swift emergency procedures, and react calmly in pressurized environments.,
- Exploring operations of valves, pumps, compressors, furnaces, heat exchangers, and stream systems.
Certification
CPR/AED
Accomplishments
- Register Dental Assistant ( California Dental Borad) 2024
Timeline
FRONT DESK RECEPTIONIST
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION
04.2019 - 10.2023
REGISTERED DENTAL ASSISTANT
MARJAN RUSTA DDS
05.2018 - Current
LEAD DENTAL ASSISTANT
FAMILY AND COSMETIC DENTISTRY
02.2017 - 10.2017
Dental Assistant -
BRYMAN COLLEGE
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