Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Hi, I’m
Kyanna Wiggins
Detroit,MI
Summary
Overview
10
years of professional experience
Work History
WalmartRoseville, MI
Customer Service Representative
05.2022 - Current
Job overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
Heritage Manor Nursing HomeDetroit, MI
Security Supervisor
10.2021 - 12.2022
Job overview
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored and authorized employee and guest access to guard against theft.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Supervised property entrances and exits and monitored employee safety.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Chartwells Compass GroupHarper Woods, MI
Line Cook
10.2016 - 12.2018
Job overview
- Followed proper food handling methods and maintained correct temperature of food products.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Made meals in accordance with company standards and requirements.
- Received and stored food and supplies.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Peterson's SpringsSterling Heights, MI
Machine Operator Assembler
02.2014 - 07.2015
Job overview
- Inspect finished workpieces to ensure conformance with specifications.
- Load raw materials into machines according to specified measurements.
- Collaborate with other departments when necessary for successful completion of projects.
- Assisted with troubleshooting issues that arose with facility production processes.
Education
Osborn MSTDetroit, MI
High School Diploma
06.2013
University Overview
Skills
- Interviews and Interrogations
- Company Risk Mitigation
- Skilled in Conflict Resolution
- Operations Management
- Call Management
- Information Security
- Account Updating
- Paperwork Processing
- Reading Comprehension
- Typing Proficiency
- 10-Key
- Inbound and Outbound Calling
- Appointment Scheduling
- Technical Support
- Proofreading
- Microsoft Excel
Languages
English
Professional
Timeline
Customer Service Representative
Walmart
05.2022 - Current
Security Supervisor
Heritage Manor Nursing Home
10.2021 - 12.2022
Line Cook
Chartwells Compass Group
10.2016 - 12.2018
Machine Operator Assembler
Peterson's Springs
02.2014 - 07.2015
Osborn MST
High School Diploma
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