Kyanne Costley
Union,NJ
Summary
Dedicated logistics and distribution expert with extensive experience in customer service, operations, coordination, and quality control. Proven ability to enhance efficiency and accuracy, consistently delivering results that exceed expectations in fast-paced environments. Recognized for fostering teamwork and collaboration while driving operational excellence and ensuring customer satisfaction through strategic problem-solving and effective communication. Adept at managing customer inquiries with prompt responses via calls and emails, reinforcing a commitment to exceptional service.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx
06.2024 - Current
- Loaded, unloaded, and sorted time-sensitive packages and documents with high accuracy to support express air-based operations.
- Operated handheld scanners and tracking systems to ensure precise package identification, routing, and compliance with Express shipment standards.
- Handled priority and overnight freight under strict deadlines while maintaining safety and speed.
- Assisted with ramp operations, including transferring cargo to and from aircraft containers and vehicles (if applicable).
- Followed all TSA, DOT, and FedEx Express safety regulations, including secure handling of restricted and hazardous materials.
- Verified package integrity by identifying damaged or mislabeled shipments and reporting issues immediately.
- Organized freight on aircraft containers, cargo vehicles, and conveyor systems to maximize efficiency and load balance.
- Maintained clean and safe work areas, supporting smooth operations during peak volume hours.
- Demonstrated consistent reliability, teamwork, and strong communication during high-pressure shifts.
- Sorted and organized packages for efficient processing and distribution.
- Assisted in training new employees on operational procedures and safety standards.
- Improved workflow efficiency through streamlined sorting processes and teamwork.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Logistics Coordinator
Nordstrom
02.2017 - Current
- Supervised inbound and outbound shipments, optimizing routes and schedules to meet tight deadlines.
- Acted as liaison between warehouse staff and customers to meet account and operational needs.
- Ensured accurate order fulfillment, coordinating loading, unloading, and sorting of goods.
Distribution Assistant
Keurig Dr Pepper, Inc.
01.2023 - 11.2025
- Scheduled, coordinated, and monitored daily pickups and deliveries to ensure smooth, on time distribution operations.
- Served as the primary liaison between sales, warehouse, and distribution teams, accurately translating customer orders and communicating requirements.
- Performed quality control checks on orders, verifying accuracy and completeness before shipment.
- Entered and managed wholesale customer orders in internal systems, maintaining high accuracy under fast-paced conditions.
- Resolved day to day operational issues by troubleshooting delays, order discrepancies, and routing problems.
- Supported inventory flow by flagging shortages, incorrect counts, or damaged goods to management.
- Maintained strong customer service by responding quickly to inquiries and ensuring orders met sales expectations.
- Analyzed customer feedback to recommend service enhancements and operational changes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Warehouse Forklift Driver
Keurig Dr Pepper
05.2022 - 01.2023
- Supplied production lines with materials and transported finished goods to storage or shipment areas, adhering to safety protocols.
- Rotated stock to maintain inventory accuracy and collaborated with team members to meet production goals.
Warehouse Loader
Keurig Dr Pepper
05.2021 - 02.2022
- Selected products with audio headset guidance and stacked cases onto pallets with precision and speed.
- Prepared orders for shipment using pallet jack and walkie-rider equipment, ensuring correct labeling and organization.
Aircraft Maintenance Technician
ABM Industries
09.2017 - 03.2018
- Maintained, repaired, and inspected aircraft equipment, adhering to safety regulations.
- Managed aircraft sanitation and replenished supplies, ensuring passenger comfort and readiness.
USPS Mail Carrier
United States Postal Service
09.2016 - 02.2018
- Sorted, organized, and prepared daily mail and packages for efficient delivery across assigned routes.
- Delivered mail to residential and commercial addresses with a strong focus on accuracy, speed, and reliability.
- Operated USPS vehicles safely in all weather conditions while following federal and local traffic regulations.
- Managed high package volumes, including scanning, signature collection, and secure handling of priority and certified mail.
- Provided professional customer service when answering delivery questions, resolving issues, and coordinating redeliveries.
- Maintained accurate delivery records through handheld scanners and route logs.
- Identified and reported address changes, unsafe conditions, or mail security concerns immediately.
- Demonstrated stamina and time-management through long walking/driving routes and strict delivery deadlines.
Toll Collector
NEW JERSEY TURNPIKE AUTHORITY
05.2014 - 08.2016
- Processed 100+ toll transactions per shift with 100% accuracy, collecting cash, credit, and electronic payments during high-volume traffic periods.
- Provided friendly and efficient customer service to thousands of drivers daily, maintaining calm under pressure.
- Operated EZ-Pass equipment, verified transactions, and resolved lane or tag malfunctions quickly.
- Maintained secure handling, balancing, and reconciliation of toll funds at end of shift.
- Ensured lanes were safe, clean, and operating properly; reported mechanical or safety issues immediately.
- Followed strict NJTA procedures for money handling, safety protocols, and customer interactions.
- Assisted drivers with roadway questions, directions, and toll inquiries in a clear, professional manner.
- Demonstrated reliability through consistent attendance, punctuality, and adherence to schedule and policies.
Education
High School Diploma -
Bloomfield College
Bloomfield, NJ, USHigh School Diploma - undefined
American History High School
Newark, NJ, USSkills
- Safety Compliance & Training
- Project Coordination & Efficiency Optimization
- Distribution center supervision experience
- Forklift & Material Handling, Forklift
- Hospitality
- Team Leadership & Collaboration, Team management
- Microsoft Outlook, Proficient in Microsoft Office Suite, Microsoft Office, Microsoft Excel
- Quality Control & Inventory Management
- Warehouse Operations & Logistics
- Continuous improvement standards implementation
- Team collaboration
- Adaptable to change
- Customer service expert
- Customer service background
- Problem-solving skills
- Data entry
- Appointment scheduling
- Customer relationship management
- Delivery tracking
Timeline
Package Handler
FedEx
06.2024 - Current
Distribution Assistant
Keurig Dr Pepper, Inc.
01.2023 - 11.2025
Warehouse Forklift Driver
Keurig Dr Pepper
05.2022 - 01.2023
Warehouse Loader
Keurig Dr Pepper
05.2021 - 02.2022
Aircraft Maintenance Technician
ABM Industries
09.2017 - 03.2018
Logistics Coordinator
Nordstrom
02.2017 - Current
USPS Mail Carrier
United States Postal Service
09.2016 - 02.2018
Toll Collector
NEW JERSEY TURNPIKE AUTHORITY
05.2014 - 08.2016
High School Diploma - undefined
American History High School
High School Diploma -
Bloomfield College