Qualified Passenger Service Agent with solid background in managing passenger logistics and ensuring smooth embarkation and disembarkation processes. Proven ability to handle high-pressure situations and coordinate effectively with team members and external partners. Demonstrated skills in customer service and problem-solving to enhance guest satisfaction.
Dynamic professional with experience as a Cruise Pier Agent/ Management Trainee at SMS International Shore Operations, excelling in passenger assistance and conflict resolution. Proven ability to enhance guest experiences through effective problem-solving and team collaboration, while ensuring compliance with customs regulations. Fluent in English and Spanish , I thrive in fast-paced environments, consistently delivering exceptional customer service.
TSA Transportation Worker Identification Credential (TWIC)
Servesafe food handling certificate