Kyara Aguilera
Beaverton,OR
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Focused on providing professional service and support to every office visitor. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Procedural Scheduler
Providence Mother and Baby Clinic
Portland, Ore
01.2023 - Current
- Coordinated patient appointments and ensured accuracy of information in the system.
- Investigated workplace accidents and provided recommendations for corrective actions as needed.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Developed safety programs in accordance with OSHA standards and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
Phlebotomist
Providence Mother and Baby Clinic
Portland, Ore
01.2022 - Current
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Collected specimen samples and transported to laboratory for processing.
Medical Assistant
The Vu Center
Beaverton, 97006
10.2021 - 01.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Customer Service Representative
The Home Depot Store
Beaverton, Ore
11.2017 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) - Medical Assisting
Pioneer Pacific College
Wilsonville, OR10-2019
High School Diploma -
Aloha High School
Beaverton, OR06-2015
Skills
- Attention to Detail
- Problem-Solving
- Computer Skills
- Critical Thinking
- Schedule Management
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Procedural Scheduler
Providence Mother and Baby Clinic
01.2023 - Current
Phlebotomist
Providence Mother and Baby Clinic
01.2022 - Current
Medical Assistant
The Vu Center
10.2021 - 01.2022
Customer Service Representative
The Home Depot Store
11.2017 - 10.2020
Some College (No Degree) - Medical Assisting
Pioneer Pacific College
High School Diploma -
Aloha High School
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