Summary
Overview
Work History
Education
Skills
References
Timeline
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Kyarah Reese

Bedford,TX

Summary

Highly-motivated employee with over 9 years of experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to use my proven skills and positive attitude to effectively fill a great position with a well-established company.

Overview

10
10
years of professional experience

Work History

Case Manager

McDonald Law Firm
Fort Worth, TX
02.2023 - 12.2023
  • Maintained accurate case records and documentation according to agency guidelines.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Assisted individuals with eligibility for available benefits.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Created case summaries and reports for attorneys, summarizing key points from client interviews.
  • Assisted attorneys in preparing for trials by organizing exhibits and witness statements into an effective presentation format.
  • Conducted training sessions for end users on usage of Salesforce application features.
  • Supported implementation of best practices related to use Salesforce CRM features.

Customer Resolution Specialist

Walmart E-Commerce
06.2019 - 01.2022
  • Worked independently while being a team player in fast-paced environments. Meeting all quality and productivity requirements.
  • Troubleshoot, researched, and analyzed customer problems with installation, billing, technical support, and disconnects.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer issues within established guidelines and policies with the intent of a 'First Call Resolution.' Would follow-up as needed.
  • Assisted customers with product returns, refunds, and exchanges.
  • Researched complex customer issues to find solutions.
  • Identified potential problems or areas of improvement in customer experience processes.
  • Performed data entry tasks related to customer accounts and transactions.
  • Utilized problem-solving skills when faced with difficult situations involving customers.

Customer Service Representative

Health Markets
03.2017 - 05.2019
  • Actively listens to customer issues or questions, showing interest, compassion, and empathy for the caller's situation
  • Generated detailed quotes for prospective customers based on their requirements.
  • Conducted interviews with potential customers to assess their insurance needs.
  • Maintained accurate records of client profiles, policy details, and payment histories.
  • Performs research to respond to inquiries and interprets policy provisions to determine the most effective response.
  • Provided advice to clients on most suitable insurance policies for their individual needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Representative

DSS Research
02.2015 - 03.2017
  • Proficiently and professionally responded to customers and sales representatives' questions pertaining to orders, product availability, backorders, price, products and services, procedures, and policy
  • Initiated investigation of order entry errors, damaged products, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely
  • Uses computerized systems for tracking, documenting information, obtaining up-to-date and accurate information regarding health plans

Lead Cashier

DECA
01.2014 - 01.2015
  • Directed cashiers in reconciling cash receipts, returns/exchanges, closing procedures, and performing customer service
  • Continuous rapid decisive proactive and reactive decision-making, utilizing various communication formats and devices
  • Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
  • Balanced daily tills at end of shift and prepared bank deposits for pick up.

Education

Bachelor of Science - Business Administration and Management

Southern New Hampshire University
Hooksett, NH
08.2019

Skills

  • Work effectively under pressure
  • Attentiveness
  • Empathy skills
  • Multitasking
  • Leadership skills
  • Technical knowledge
  • Time Management and Organization
  • Problem resolution

References

References available upon request.

Timeline

Case Manager

McDonald Law Firm
02.2023 - 12.2023

Customer Resolution Specialist

Walmart E-Commerce
06.2019 - 01.2022

Customer Service Representative

Health Markets
03.2017 - 05.2019

Call Center Representative

DSS Research
02.2015 - 03.2017

Lead Cashier

DECA
01.2014 - 01.2015

Bachelor of Science - Business Administration and Management

Southern New Hampshire University

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Kyarah Reese