Kyaron Manning
Saint Peters,Missouri
Summary
Versatile Medical Assistant possessing first-rate communication skills and personable demeanor demonstrated across 3 years in patient-focused roles. Excellent clinical hands on experience and knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical/Administrative Medical Assistant Extern
247 Urgent Care
07.2024 - 09.2024
- Assisted in the implementation of new office policies that led to a more organized workplace environment.
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
- Collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.
- Instruct patients about medications and special diets, prepare and administer medications as directed, authorize drug refills as directed, telephone prescriptions to a pharmacy, draw blood, prepare patients for X-rays, take electrocardiograms, remove sutures, and change dressings.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Contributed towards a positive work culture by actively participating in team meetings and collaborating with colleagues to solve challenges.
- Managed office bookkeeping with insurance billing and patient payments.
Assistant General Manager
Memphis Hospitality Group Inc.
11.2021 - 07.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Telephone Operator
Unites States Department Of Veterans Affairs
08.2020 - 08.2021
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Tact, courtesy, and judgment in the application of regular and special procedures.
- Operates a multiple automatic console switchboard, places and receives a variety of local, regular, and special calls.
- Applies knowledge of specialized procedures peculiar to various circuits or networks.
- Handles emergency type calls such as fire alarm, security officers, police, or ambulance service when requested.
- Maintains files and records pertinent to telephone service performed.
- Provides information requiring a general knowledge of the functions and activities of organizational segments, designations, and locations of the offices and personnel, and additional information such as facility locator service, office hours, visiting hours, and time and location of special events.
- Uses such reference sources as the locator system, directories, information memorandums and organizational charts.
- Maintains and updates the electronic telephone organizational directory daily or as changes occur.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Crisis Counselor
Four County Mental Health Center Inc.
08.2017 - 12.2019
- Provide evidence-informed crisis intervention and suicide prevention support, and brief supportive counseling to callers who are in emotional distress.
- Conduct assessments of clients in accordance to program policies & procedures.
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
- Manage interactions with clients to ensure appropriate level of support is provided in efficient manner.
- Adhere to policies & procedures for each service offered by program.
- Accurately and efficiently document client interactions.
- Meet or exceed established key performance indicator goals.
- Utilize telephone, SMS texting, and/or web chat to interact with clients.
- Fluency in the English language, both oral and written.
- Courteous, empathic, and professional manner.
- Motivational interviewing.
- Active listening skills to establish working alliance with clients.
- Efficiency with information-gathering, and problem-solving to facilitate resolution of client inquiries.
- Superior communication skills to convey information to clients clearly, accurately, and completely.
- Ability to maintain professional demeanor when handling crisis and abusive calls.
- Efficiency with balancing pace and flow of conversation and call time.
Education
Certificate/Diploma - Clinical And Medical Office Assistant
Saint Louis College of Health Careers
09.2024
Associate of Arts - General Studies
Independence Community College
05.2019
GED -
Lincolns Challenge Military Academy
12.2015
Skills
- HIPAA Regulations Understanding
- Time Management Efficiency
- Organizational and Planning Skills
- Professional telephone etiquette
- Critical thinking abilities
- Medical Office Procedures
- Microsoft Office Suite proficiency
- Medical billing and coding
- Patient Care
- Medical Terminology
- Clinical Medical Assistance
- Teamwork and Collaboration
Certification
- SafeServ Food Handling
- SafeServ Management Training
- CPR
- Mental Health Technician
- Behavioral Health Technician
- Medical Assistant Graduate
- Associates Degree
References
- Terry Taylor | Former Geneal Manager) | 901.628.1053
- Rachael Martin | Former Instructor/Entrepreneur | 316.308.0629
- Gary Watkins | US Retired Veteran/Mentor | 901.628.2852
Timeline
Clinical/Administrative Medical Assistant Extern
247 Urgent Care
07.2024 - 09.2024
Assistant General Manager
Memphis Hospitality Group Inc.
11.2021 - 07.2023
Telephone Operator
Unites States Department Of Veterans Affairs
08.2020 - 08.2021
Crisis Counselor
Four County Mental Health Center Inc.
08.2017 - 12.2019
Certificate/Diploma - Clinical And Medical Office Assistant
Saint Louis College of Health Careers
Associate of Arts - General Studies
Independence Community College
GED -
Lincolns Challenge Military Academy
- SafeServ Food Handling
- SafeServ Management Training
- CPR
- Mental Health Technician
- Behavioral Health Technician
- Medical Assistant Graduate
- Associates Degree
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