Summary
Overview
Work History
Education
Skills
Certification
Timeline
2c
Kyarra Berry

Kyarra Berry

Assistant Manager/Cashier/Customer Service
Galloway,OH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Part Time Assistant Manager

Maurices
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Cabinets and Appliances Manager

Menards
05.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams..
  • Designed cabinetry for all sorts of residential and commerical settings using a 4-D Flex program.
  • Can read blueprints

Assistant Wallcoverings Manager

Menards
01.2022 - 05.2023
  • Oversaw the department, mixed paint and lead team.
  • Promoted after months
  • Did inventory
  • Managed a group of team members
  • Ordered and stocked store merchandise
  • Handled all team member scheduling
  • Answered questions from customers and guests over the phone, email and in person
  • Managed in grocery and pet department

Assistant Plumbing Manager

Menards
03.2020 - 04.2021
  • Assistant Plumbing manager. I oversaw the department, did scheduling, pulled orders, did inventory, etc.
  • Managed a group of team members
  • Opened and closed the store at the beginning and end of shifts
  • Pursued sales leads to advance store growth
  • Promoted to Assistant Sales Manager
  • Floor and shift leader
  • Answered questions from customer, guests and client over the phone, email, and in person
  • Managed Department inventory

Sales Associate

Menards
01.2020 - 03.2020
  • I moved from working as a cashier to a sales floor associate in plumbing. I was offered a management class and took that for 8 weeks.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cashier/Customer Service

Menards
10.2019 - 01.2020
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Sales Associate

JCPenney
09.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

Kohl's
11.2017 - 09.2018
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High school -

Worthington Kilbourne High School
Worthington, OH
05.2018

Skills

  • Store closing procedures
  • Cash handling
  • Leadership
  • Climbing
  • Customer returns handling
  • Hardware store experience
  • Retail shipping operations
  • Face-to-face communication
  • Payment verification
  • Upselling
  • Balancing cash drawers
  • Assistant Manager Experience (3 years)
  • Customer inquiry handling
  • Greeting customers
  • POS
  • Retail merchandising procedures
  • Food Safety (Less than 1 year)
  • Making change
  • Cross-selling
  • Special order processing
  • Clothing store experience
  • POS systems
  • Merchandising display arrangement
  • Order entry
  • Inventory management
  • Payment card processing
  • Team Management
  • Computer literacy
  • Inventory Control
  • Math
  • Cash register operations
  • NCR POS
  • Customer engagement
  • Retail sales - Retail sales experience (6-10 years)
  • Merchandising
  • Client rapport building
  • Stocking
  • Retail safety procedures
  • Order Picking (2 years)
  • Micros POS
  • Retail customer service procedures
  • Store opening procedures
  • Depositing cash
  • Plumbing (Retail Standpoint) (3 years)
  • Refund processing
  • Customer complaint resolution
  • Promoting products
  • Management
  • Retail price checking
  • Pet grooming clippers
  • Phone communication
  • Mobile devices
  • Department store experience
  • Shopify POS
  • Detecting counterfeit currency
  • English
  • Google Drive
  • Customer service (5 years)
  • Retail inventory assessment procedures
  • Shift Management
  • Computer operation
  • Communication skills
  • Providing product information
  • Achieving sales targets
  • Sales Management
  • Big box store experience
  • Sales monitoring

Certification

  • Food Safety Present
  • Food Handler Certification

Timeline

Assistant Cabinets and Appliances Manager

Menards
05.2023 - Current

Assistant Wallcoverings Manager

Menards
01.2022 - 05.2023

Assistant Plumbing Manager

Menards
03.2020 - 04.2021

Sales Associate

Menards
01.2020 - 03.2020

Cashier/Customer Service

Menards
10.2019 - 01.2020

Sales Associate

JCPenney
09.2018 - 10.2019

Sales Associate

Kohl's
11.2017 - 09.2018

Part Time Assistant Manager

Maurices

High school -

Worthington Kilbourne High School

Similar Profiles

CREATE PROFILE
Kyarra BerryAssistant Manager/Cashier/Customer Service