Kyasia Kraft
Charlotte,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mandrake Capital Partners
2024.04 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Front Desk Receptionist
Monk Law Firm
2022.08 - 2023.02
- Submitted documents for legal recording through Simplifile.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Salon Piper Glen
2021.01 - 2022.07
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Field Representative
Turning Point USA
2018.12 - 2020.03
- Covered the entire state of North Carolina
- Traveled to different high schools and colleges to help table, start chapters and host events
- Sent emails and made phone calls daily to students and administration for planning meetings
- Planned events and meetings
- Used Google Suites
- Helped recruit students to join the organization.
Office Manager
Maryville College Department of Humanities and Languages
2013.08 - 2016.11
- Greet clients as they enter
- Help clients make appointments
- In charge of ordering supplies
- Answers the phone
- Responding to emails
- Made copies
- Ran errands.
Sales Associate
Old Navy
2016.04 - 2020.09
- Greet customers as they enter the store
- Help customer find the items they need
- Works the cash register
- Answers the phone
- Recovers and puts away returned clothing
- Signs customers up for the Old Navy Credit card.
Babysitter/Nanny
2013.08 - Current
- Takes care of children of various ages
- Makes meals
- Cleans dishes
- Helps children get ready for bed
- Helps with homework.
Sales Associate
Lilly Pulitzer
2020.10 - 2021.01
- Greet customers as they enter the store
- Help customer find the items they need
- Works the cash register
- Answers the phone
- Recovers and puts away returned clothing.
Education
Bachelor of Arts – Music: Vocal/Choral - Music Performance
Maryville College
Maryville, TN05.2019
Skills
- Basic proficiency or above with all Microsoft products
- Basic proficiency or above with all Google Suite products
- Computer Skills
- Administrative Support
- Scheduling
- Customer Service
- Data Entry
- Office Administration
- CPR Certification
- First Responder Certification
- Life Insurance license
- Accident and Health Insurance license
Accomplishments
- Church and College Scholar
- Maryville College Scots Scholar
- New Providence Church Scholar
Activities
- Loud Scotsman: Public Relations, 2014-2016
- Concert Choir: Compassion Committee Chair, 2015-2016
- RHA: Floor Representative, 2013-2014
- Blount County YoungLife, 2013-2018
- Worship Committee, 2013-2016
- Concert Choir, 2013-2016
- Intervarsity, 2013
- Charlotte Metro YoungLife, 2019- Present
Certification
- Licensed Public Notary
Timeline
Administrative Assistant
Mandrake Capital Partners
2024.04 - Current
Front Desk Receptionist
Monk Law Firm
2022.08 - 2023.02
Front Desk Receptionist
Salon Piper Glen
2021.01 - 2022.07
Sales Associate
Lilly Pulitzer
2020.10 - 2021.01
Field Representative
Turning Point USA
2018.12 - 2020.03
Sales Associate
Old Navy
2016.04 - 2020.09
Office Manager
Maryville College Department of Humanities and Languages
2013.08 - 2016.11
Babysitter/Nanny
2013.08 - Current
Bachelor of Arts – Music: Vocal/Choral - Music Performance
Maryville College
- Licensed Public Notary
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