K'yauna Wright
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Participant Services Representative
Foundever Work From Home
Houston, TX
09.2023 - Current
- Answered incoming calls and responded to emails promptly.
- Created comprehensive reports on account performance and presented them to senior management.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Identified and resolved operational issues with the assistance of maintenance personnel.
Guest Service Representative
Showbiz Cinemas
Houston, TX
04.2023 - 08.2023
- Answered incoming calls from guests seeking reservations or general information.
- Greeted customers and provided them with information about movie showtime.
- Greeted customers upon arrival and provided them with bowling equipment.
- Assisted customers in setting up their bowling lanes, including placing bumpers for children.
- Collected payments from customers for services rendered and maintained accurate records of all transactions.
- Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
Call Center Representative
ReconMR
Houston, TX
01.2022 - 06.2022
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Talent Acquisition Coordinator
Upworks Work From Home
Houston, TX
11.2020 - 08.2021
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Conducted initial screenings of resumes and applications to determine qualifications and suitability for posted positions.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Created, updated, and monitored project schedules for multiple departments.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Conducted regular meetings with project teams to discuss progress and set goals.
In-Home Healthcare Provider
Living and Loving Healthcare
Houston, TX
08.2019 - 08.2020
- Assisted clients in taking prescribed medications as ordered by their physician.
- Maintained accurate records of client's medical history, treatments and progress notes.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Organized activities for clients to promote physical activity and socialization opportunities.
- Provided emotional support for clients who are facing difficult life situations.
- Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
Sales Associate
Footlocker Retail
Houston, TX
11.2019 - 06.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Natural Sciences
San Jacinto College District
Pasadena, TX12-2023
High School Diploma -
Kipp Northeast College Preparatory
Houston, TX06-2017
Skills
- Strong Interpersonal Skills
- Customer Service
- Call Documentation
- Schedule Management
- Strong Work Ethic
- Microsoft Office Suite
- Customer Needs Assessment
- Business Development
- Data Entry
- Guest Relations
- Collaborative Teamwork
- Interview Scheduling
- Appointment Scheduling
- Documentation and Reporting
- Problem-Solving
- Calendar Management
Timeline
Participant Services Representative
Foundever Work From Home
09.2023 - Current
Guest Service Representative
Showbiz Cinemas
04.2023 - 08.2023
Call Center Representative
ReconMR
01.2022 - 06.2022
Talent Acquisition Coordinator
Upworks Work From Home
11.2020 - 08.2021
Sales Associate
Footlocker Retail
11.2019 - 06.2020
In-Home Healthcare Provider
Living and Loving Healthcare
08.2019 - 08.2020
Associate of Science - Natural Sciences
San Jacinto College District
High School Diploma -
Kipp Northeast College Preparatory
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