Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyaw Dana

Costa Mesa,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Sever/Shift Leader Manager

Kashiwa Ramen
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Sales Clerk

Areo
05.2022 - 08.2022
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.

Barista/ Cashier

That Boba Place
10.2019 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Barista

Gotcha Tea
05.2021 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

Associate of Arts - Communications

Orange Coast College
Costa Mesa, CA
05.2022

Skills

  • Revenue Benchmarks
  • Safety Awareness
  • Business Development
  • Conflict Resolution
  • Hiring and Training
  • Coffee Machinery

Timeline

Shift Supervisor

Starbucks
01.2023 - Current

Sales Clerk

Areo
05.2022 - 08.2022

Sever/Shift Leader Manager

Kashiwa Ramen
10.2021 - Current

Barista

Gotcha Tea
05.2021 - 08.2021

Barista/ Cashier

That Boba Place
10.2019 - 11.2021

Associate of Arts - Communications

Orange Coast College

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Kyaw Dana