Kyaw Zin Thiha
New York,NY
Summary
Dynamic hospitality professional with a proven track record at Blue Ribbon Sushi, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective multitasking and exceptional communication. Adept at managing high-pressure situations while training and mentoring staff to achieve peak performance in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host/Server
Blue Ribbon Sushi
119 Sullivan St
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Manager/Cook
Panda Express
835 3rd Av, Lexington 51st Av
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Professional appearance
- Server support
- Seating arrangements
Certification
- Food Handler Certificate
- Manager Food Safety Protection (Servsafe)
Languages
English
Professional Working
Spanish
Elementary
Timeline
Host/Server
Blue Ribbon Sushi
11.2024 - Current
Shift Manager/Cook
Panda Express
05.2024 - Current
- Food Handler Certificate
- Manager Food Safety Protection (Servsafe)