KyDuyen Do Nguyen
San Jose,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments, seeking entry-level opportunities to expand skills. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
Work History
RMA Coordinator
Sierra Circuits
San Jose , CA
09.2022 - Current
- Facilitated communication between different departments in order to resolve issues quickly.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved customer complaints or answered customers' questions.
Retail Sales Associate
Comcast
Sunnyvale, CA
05.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Followed instructions to properly arrange merchandise items.
- Maintained current and accurate inventory with cycle counts and audits.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Implemented ongoing staff development to help employees achieve better growth potential.
- Secured products during transport to prevent damage.
Insurance Sales Agent
New York Life Insurance Co
San Jose, CA
Jun2021 - 12.2021
- Served commercial clients by researching financial situation and insurance options.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Image Annotation
ICURO
Santa Clara
Jan2020 - Mar2020
- Located trees and forest plots through use of GPS, aerial and satellite data.
- Generated digital image files for use in digital and traditional printing.
Cake Manager
Paris Baguette
Santa Clara , CA
Jul2015 - Apr2019
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Skills
- Email marketing
- Client account management
- Policy management expertise
- Multitasking
- Customer service
- Organization
- Relationship building
- Sales Techniques
- Goal Setting
- Team Building
- Hiring and Training
- Scheduling and Coordinating
- Store Opening and Closing
- Teamwork and Collaboration
- Stocking and Receiving
- Display Setup
- Problem-Solving
- Customer Needs Assessment
- Customer Service
- Time Management
- Building Customer Loyalty
- Payment Processing
- Returns and Exchanges
- Safety and Cleanliness Standards
- Sales and Promotions
- Attention to Detail
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
RMA Coordinator
Sierra Circuits
09.2022 - Current
Retail Sales Associate
Comcast
05.2022 - Current
Insurance Sales Agent
New York Life Insurance Co
Jun2021 - 12.2021
Image Annotation
ICURO
Jan2020 - Mar2020
Cake Manager
Paris Baguette
Jul2015 - Apr2019
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