Summary
Overview
Work History
Education
Skills
Timeline
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Kye Easy

Douglasville,GA

Summary

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.

Overview

11
11
years of professional experience

Work History

Branch Manager

Hertz Car Rental
Atlanta, GA
11.2021 - Current
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Managed staff scheduling, hiring and training processes.
  • Resolved escalated customer complaints in a timely manner.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Conducted regular performance reviews for all employees in the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Conducted interviews for new hires
  • Helped new employees with Onboarding task such as training and selecting Benefits.

Assistant Produce Manager

Publix Grocery
Douglasville, GA
02.2013 - 08.2021
  • Analyzed sales data to identify trends and forecast future needs of products.
  • Participated in team meetings regarding goals and objectives for the department.
  • Ordered stock from suppliers according to established purchasing procedures.
  • Performed periodic inventories of stock levels in order to maintain accurate records.
  • Managed daily operations including opening and closing duties, cashiering, stocking shelves.
  • Demonstrated an understanding of food safety principles related to perishable goods handling.
  • Provided training for new employees on proper handling of produce merchandise.
  • Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
  • Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
  • Created weekly schedules for staff members based on customer traffic patterns.
  • Worked closely with other departments such as marketing and accounting when necessary.
  • Trained and coached new team members.

Lead Warehouse Associate

Amazon
Douglasville, Georgia
11.2015 - 03.2016
  • Coordinated with vendors regarding product availability and delivery schedules.
  • Processed customer orders quickly and accurately according to established timelines.
  • Updated computer systems with accurate information regarding item locations within the warehouse.
  • Performed regular cycle counts to maintain accurate inventory levels.
  • Supervised a team of 3-4 warehouse associates, providing guidance and feedback as needed.
  • Monitored quality control of incoming merchandise, ensuring it met company standards before being shipped out.
  • Collaborated with other departments on projects related to inventory management or supply chain optimization.
  • Developed training materials for new employees on proper handling procedures and safety protocols.

Education

High School Diploma -

Douglas County High School
Douglasville, GA
05-2014

Skills

  • Process Improvement
  • Branch Operations Management
  • Work Prioritization
  • Account Review
  • Relationship building and management
  • Business Development
  • Coaching and Mentoring
  • Customer Service
  • Relationship Building
  • Performance Reviews
  • Operational Reports
  • Excels in team leadership
  • Shift Scheduling
  • People-oriented
  • Friendly
  • Conflict Resolution
  • Staff Training
  • Excellent communication skills
  • Decision-Making
  • Basic mathematical aptitude
  • Relationship Management
  • Strong interpersonal skills
  • Staff recruitment
  • Sales management

Timeline

Branch Manager

Hertz Car Rental
11.2021 - Current

Lead Warehouse Associate

Amazon
11.2015 - 03.2016

Assistant Produce Manager

Publix Grocery
02.2013 - 08.2021

High School Diploma -

Douglas County High School

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Kye Easy