Kye Patterson
Seattle,WA
Summary
Dynamic General Manager with proven success in operations management, team building, and problem resolution. Expertise in fostering a customer-focused culture and driving staff development to enhance service delivery.
Overview
12
12
years of professional experience
Work History
General Manager
Chipotle
12.2020 - Current
- Led daily operations to enhance team performance and service delivery.
- Implemented training programs to develop staff skills and improve retention.
- Streamlined inventory management processes to reduce waste and optimize costs.
- Fostered a customer-focused culture, enhancing guest satisfaction scores.
- Oversaw compliance with health and safety regulations, ensuring operational excellence.
- Analyzed sales data to drive strategic initiatives for revenue growth.
- Collaborated with marketing teams on promotional campaigns to boost store traffic.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Contact Center Representative
UW Medical Center
02.2016 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on call handling protocols and system navigation.
- Utilized CRM software to document interactions and track customer feedback accurately.
- Implemented process improvements that enhanced team efficiency and response times.
- Collaborated with cross-functional teams to address escalated issues and ensure resolution.
Stylist
Nordstrom
07.2014 - 01.2016
- Styled clients by understanding personal preferences and current fashion trends.
- Collaborated with team to maintain visual merchandising standards in store displays.
- Trained junior stylists on product knowledge and customer service techniques.
- Developed tailored outfit recommendations to enhance client shopping experience.
- Executed promotional events, increasing customer engagement and satisfaction levels.
- Fostered long-term client relationships through personalized styling sessions and follow-ups.
- Analyzed sales data to identify popular trends and adjust inventory accordingly.
Education
High School Diploma -
Shorewood High School
Shoreline, WAAssociate of Arts - Business
Shoreline Community College
Seattle, WA06-2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Inventory control
- P&L management
- Verbal and written communication
Timeline
General Manager
Chipotle
12.2020 - Current
Contact Center Representative
UW Medical Center
02.2016 - 12.2020
Stylist
Nordstrom
07.2014 - 01.2016
High School Diploma -
Shorewood High School
Associate of Arts - Business
Shoreline Community College