Summary
Overview
Work History
Education
Skills
Timeline
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Kyen Morrison

Southfield

Summary

Professional in hospitality industry equipped to deliver exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.

Overview

5
5
years of professional experience

Work History

Demolition Worker

Divine Cuts LLC
03.2022 - Current
  • Wore mandated safety equipment and used correct procedures for total site safety.
  • Operated jackhammer, cutting saws and other power tools for demolition work.
  • Conducted post-demolition site assessments, ensuring all required tasks were completed before moving onto subsequent projects.
  • Performed selective demolition tasks with attention to detail, preserving historical elements as requested by clients or architects.
  • Ensured environmental compliance by properly disposing of hazardous materials and adhering to regulations.
  • Collaborated with architects, engineers, and other construction professionals to develop efficient demolition plans.
  • Operated heavy machinery skillfully for precise demolition work, reducing potential damage to adjacent structures.
  • Increased client satisfaction by consistently delivering high-quality workmanship and timely results.
  • Completed projects on time by effectively managing resources and maintaining clear communication with supervisors.
  • Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
  • Operated heavy equipment and machines to break down masonry, drywall and brick.
  • Implemented noise control measures during demolition activities to minimize disruptions in densely populated areas.
  • Reduced project costs with accurate estimation of required equipment, labor, and timeframes for completion.
  • Assessed building for potential problems with demolition and adjusted strategies.
  • Assisted traffic control measures to provide safe work zone and proper placement of signs and cones.
  • Provided hands-on training for new employees, fostering a knowledgeable workforce capable of meeting industry demands.
  • Pulled out salvageable items before full structural demolition.
  • Continuously updated knowledge in demolition techniques, safety regulations and new technologies to stay ahead of the competition and deliver top-notch services.
  • Supported business growth initiatives through networking events attendance and participation in industry trade shows, conferences, and workshops.
  • Identified ideal strategies for demolishing buildings and removing debris from structures based on work orders.
  • Developed strong relationships with suppliers to secure competitive prices on essential equipment and materials needed for successful demolitions operations.
  • Placed roll-off dumpsters in optimal locations to collect bulk debris.
  • Handled explosive materials safely, utilizing controlled detonations for large-scale demolitions when necessary.
  • Loaded debris, rubble and hazardous material into correct collection containers.
  • Maximized resource utilization by recycling and repurposing salvageable materials from demolished structures.
  • Maintained a clean worksite, ensuring the safe removal of debris and minimizing disruption to surrounding areas.
  • Prepared detailed documentation outlining project objectives, scope of work, schedules, budgets, and safety requirements for effective job management.
  • Conducted asbestos abatement procedures to protect workers'' health and comply with environmental regulations.
  • Used variety of hand and power tools to complete tasks.
  • Improved project efficiency by coordinating with team members on specific demolition tasks.
  • Enhanced safety by conducting thorough site inspections and implementing proper safety protocols.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Cleaned and maintained tools, equipment and worksites.
  • Helped with door and window installations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Helped with erecting scaffolding and ladders.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Worked on sites, installing roofs and other exterior components.
  • Installed drywall, siding and other structural components.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Mixed and poured concrete for variety of projects.
  • Operated forklifts and boom lifts to complete various tasks.

Warehouse Associate

Amazon
11.2023 - 09.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Sales Associate

Home Depot
11.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Hotel Front Desk Clerk

Cedar Point Amusement Park
03.2022 - 11.2022
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Line Cook

Savanna Blue
06.2021 - 02.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.

Crew

McDonald's
06.2019 - 02.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

University Preparatory Academy - High School
Detroit, MI
06.2022

Skills

  • Heavy Lifting
  • Heavy Equipment Operation
  • Payment handling
  • Greeting guests
  • Multi-Line Phone Systems
  • Professional Appearance
  • Guest Reception
  • Reservation Management
  • Guest Relations
  • Problem-solving skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Flexible Schedule

Timeline

Warehouse Associate

Amazon
11.2023 - 09.2024

Sales Associate

Home Depot
11.2022 - 06.2023

Demolition Worker

Divine Cuts LLC
03.2022 - Current

Hotel Front Desk Clerk

Cedar Point Amusement Park
03.2022 - 11.2022

Line Cook

Savanna Blue
06.2021 - 02.2022

Crew

McDonald's
06.2019 - 02.2020

High School Diploma -

University Preparatory Academy - High School

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Kyen Morrison