Summary
Overview
Work History
Education
Skills
Awards
Certification
Work Availability
Timeline
Hi, I’m

Kyena Nicholas

West Hollywood,CA
"Not everything that is faced can be Changed; but nothing can be changed until it is Faced."
James Baldwin
Kyena Nicholas

Summary

Organized and operational thought leader with expertise spanning external and internal community engagement, project management, and data analysis. Eye for story telling using creative mediums through a lens of cultural inclusion. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and personable with excellent interpersonal, coaching and communication skills.

Overview

5
years of professional experience
1
Certification

Work History

Everlane

People Operations Coordinator
02.2021 - Current

Job overview

  • Motivated employees through special events, incentive programs, and constructive feedback. Developed and monitored employee recognition programs increasing retention rate of employees.
  • Ownership of onboarding and offboarding for all employees across the business. Facilitated onboarding sessions and on-the-job training for over 300 new hires bolstering position knowledge and skillset.
  • Evaluated effectiveness of people operations initiatives by analyzing relevant metrics, seeking feedback from employees and management, and making data-driven recommendations for continuous improvement efforts. Researched technologically relevant digital systems to stay up to date on industry solutions.
  • Enhanced process adoption and usability of systems by conducting user research, championing user-centric design principles, and incorporating feedback into development, ensuring exceptional user experiences.

Everlane

Retail Manager
08.2019 - 09.2020

Job overview

  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus.
  • Provided ongoing coaching and feedback to sales associates, fostering environment conducive to learning and professional growth. Exercised leadership capabilities by successfully motivating and inspiring others increasing employee retention from 65% to 87% YOY.
  • Demonstrated leadership skills, creative problem solving and resourcefulness through ambiguity in managing projects from concept to completion using innovative solutions.
  • Worked cross functionally with IT, engineering and customer service teams to implement inventory management tool, evaluating success based on employee feedback and KPI's.
  • Boosted sales performance by implementing effective visual merchandising, inventory management tools, and developing and maintaining strong customer relationships.

Accenture

Training & Development Coordinator
11.2018 - 07.2019

Job overview

  • Evaluated operational practices and proposed improvements to existing training content while assisting in design and development of new, effective, multimedia training material .
  • Championed change management initiatives by creating buy-in from stakeholders through clear communication and presentations of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.

Education

University of Texas
Austin, TX

BA Interpersonal Communication from Human Relations
05.2016

McCombs School of Business
Austin, TX

Business Foundational Certificate
05.2016

Skills

  • Figma/ Adobe Creative
  • Human Resource Information System (HRIS), ADP, Workday, Reflektive
  • Microsoft Office/ Google Suite
  • Relationship Building
  • Adaptable
  • Written Communication
  • Intuitive
  • Creative Solutions Oriented
  • Empathetic Listener
  • Agile Methodology
  • Client Presentation Delivery
  • Workforce Improvements
  • Payroll Coordination
  • New Employee Orientation
  • Systems Development
  • Employee Referral Programs
  • Performance Review Management

Awards

Presidential Volunteer Service Award, International Student Volunteers, 07/01/15

Certification

  • UX Design Certificate - Google Coursera - 2023
Availability
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Timeline

People Operations Coordinator

Everlane
02.2021 - Current

Retail Manager

Everlane
08.2019 - 09.2020

Training & Development Coordinator

Accenture
11.2018 - 07.2019

University of Texas

BA Interpersonal Communication from Human Relations

McCombs School of Business

Business Foundational Certificate

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Kyena Nicholas