Kyenn Cage
Santa Monica,CA
Summary
A dynamic professional with a proven track record at Kaiser Permanente, adept in prescription processing and fostering teamwork. Demonstrated ability to enhance patient satisfaction and pharmacy efficiency through meticulous attention to detail and effective collaboration. Skilled in HIPAA compliance and customer service, contributing to organizational growth and high levels of client trust.
Overview
20
20
years of professional experience
Work History
Assistant Pharmacy Technician
Kaiser Permanente
08.2021 - Current
- Promoted health awareness among patients by sharing relevant information about medications, side effects, and potential interactions.
- Continuously updated knowledge on current pharmaceutical trends through attending workshops, trainings, conferences.
- Supported the accurate dispensing of medications by carefully labeling prescription bottles with correct dosage information.
- Assisted pharmacists in accurately filling prescriptions, ensuring patient safety and proper medication usage.
- Reduced wait times for customers by quickly processing prescription refill requests under pharmacist supervision.
- Improved patient satisfaction by providing friendly and efficient customer service at the pharmacy counter.
- Consistently followed all legal guidelines pertaining to prescription handling, maintaining strict compliance with state regulations.
- Maintained a clean and organized workspace, promoting a positive work environment for staff and customers alike.
- Collaborated closely with the pharmacy team to foster an atmosphere of teamwork and open communication.
- Increased efficiency within the pharmacy by managing inventory levels and promptly restocking shelves when needed.
- Played a key role in preventing medication errors through diligent cross-checking of prescriptions against patient records before dispensing drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
Lead Field Technician
UBER/JUMP
09.2018 - 10.2020
- Optimized workflow by developing a comprehensive preventative maintenance program for all field equipment.
- Exceeded client expectations with prompt responses to service calls and expedited resolutions to pressing concerns.
- Achieved high levels of customer satisfaction by consistently delivering high-quality work and adhering to project deadlines.
- Contributed to cost savings by identifying inefficiencies in current processes, proposing new strategies for improvement, and monitoring their effectiveness over time.
- Trained junior technicians, enhancing their skills and knowledge to contribute effectively to the team''s success.
- Promoted environmental responsibility within the team by adhering to proper waste disposal guidelines during field operations.
- Increased client satisfaction by providing timely technical support and resolving issues in the field.
- Provided comprehensive documentation of completed work, facilitating seamless handoffs between shifts and teams.
- Ensured continuing professional development among team members through enrollment in relevant training programs.
- Reduced equipment downtime by quickly addressing malfunctions through efficient diagnostic procedures.
Team Leader
Banana Republic
02.2008 - 01.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Branch Operations Supervisor
Technicolor Federal Credit Union
05.2005 - 01.2009
- support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Executed installations for various software systems.
- Managed configuration of hardware, devices, and software.
Education
Accounting And Finance
Johns Hopkins University
Stanford University
Skills
- Organizational growth
- Prescription processing
- Patient confidentiality
- Labeling accuracy
- Medication dispensing
- Quality control procedures
- Data entry proficiency
- Insurance billing
- Drug classification
- Pharmacy law compliance
- Order verification
- HIPAA compliance
- Answering customer questions
- Stocking shelves
- Data entry
- Document filing
- Resolving complaints
- Medication labels
- Computer savvy
- Verifying orders
- POS system operation
- Sales techniques
- Order documentation
- Resolving customer issues
- Operating register
- Hospitality and accommodation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Reliability
- Typing skills
Languages
English
Full Professional
Timeline
Assistant Pharmacy Technician
Kaiser Permanente
08.2021 - Current
Lead Field Technician
UBER/JUMP
09.2018 - 10.2020
Team Leader
Banana Republic
02.2008 - 01.2014
Branch Operations Supervisor
Technicolor Federal Credit Union
05.2005 - 01.2009
Accounting And Finance
Johns Hopkins University
Stanford University
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