Kyera Smith
Kissimmee,FL
Summary
Experienced and reliable professional with a strong background in clerical work. Skilled in prioritization, multitasking, and planning. Genuine enthusiasm for utilizing knowledge and abilities to contribute to operational success. Committed to delivering exceptional customer service in diverse industries. Detail-oriented individual who thrives on following processes. Brings proven skills to collaborate effectively with professionals from all backgrounds.
Overview
6
6
years of professional experience
Work History
Clerk
USPS
07.2021 - Current
- Processed customer orders promptly and accurately.
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered customer inquiries via phone and email.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer payments accurately and efficiently.
- Entered data into computer systems accurately and efficiently.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Provided excellent customer service to ensure satisfaction.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
PCA
Solaris
07.2018 - 03.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
Education
Bachelor of Science - Physical Therapy
South College
Orlando, FLHigh School Diploma -
Liberty High School
Kissimmee, FL05-2017
Skills
- Bookkeeping
- Correspondence Writing
- Administrative Support
- File Maintenance
- Cash Management
- Information Security
- Quality Control
- Supply tracking
- Cash Handling
- Sales expertise
- Handling payments
- Mail Processing
- Processing mail
- Relationship Building
- Mail handling
- Peer relationships
- Confidentiality
- Verbal and writing communication
- Prioritization
- Telephone Etiquette
- Mail Sorting
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Mail sorting
Timeline
Clerk
USPS
07.2021 - Current
PCA
Solaris
07.2018 - 03.2021
Bachelor of Science - Physical Therapy
South College
High School Diploma -
Liberty High School
Similar Profiles
Shakila ThompsonShakila Thompson
Mail Carrier at USPSMail Carrier at USPS
Emily NullEmily Null
Mail Carrier at USPSMail Carrier at USPS
Shnaque BoydShnaque Boyd
Mail Handler at USPSMail Handler at USPS