Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Kyera Spriggs

Ft. Washington,MD

Summary

I am a dependable and driven individual with a strong foundation in customer service, money handling, and organizational management. My background has equipped me with excellent critical thinking, problem-solving, and communication skills, which enable me to succeed in fast-paced, team-oriented environments. Known for being punctual, energetic, and detail-oriented, I consistently go above and beyond to ensure guest satisfaction and promote a culture of loyalty and attentiveness. My leadership experience has been shaped by a wide range of extracurricular roles, including ROTC Cadet, Captain of both the Cross Country and Track and Field teams, and President of the Run Club and CRJU Club. These opportunities developed my skills in team leadership, event coordination, and community engagement. As Treasurer of the Green Ambassadors and Head of the Student Justice Alliance, I gained experience in managing budgets, promoting campus initiatives, and advocating for student involvement and justice. In addition to my leadership roles, I’ve honed administrative and public-facing skills through my work in university offices and student organizations. From managing filing systems and inputting data to creating promotional materials and guiding campus tours, I’ve demonstrated a commitment to service and excellence. Currently pursuing a degree in Criminal Justice with a minor in Pre-Law, I bring passion, discipline, and a results-driven mindset to every opportunity and aim to contribute meaningfully to organizations that value collaboration, advocacy, and impact.

Overview

7
7
years of professional experience

Work History

Commercial Driver

AutoZone
06.2024 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Took on additional routes during absence of team members.
  • Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
  • Upheld high standards of cleanliness inside the vehicle.

Work Study Student

Bowie State University
08.2023 - Current
  • Developed excellent customer service skills through interactions with diverse populations within the university community.
  • Greeted incoming office visitors, answered questions, directed individuals to office locations, and guided incoming students through campus.
  • Collaborated with staff members to guarantee students participated in different physical activities on campus.
  • Promoted physical fitness and well-being by organizing and leading group exercise sessions.
  • Managed an organized filing system for important documents, ensuring easy access when needed.
  • Input data into spreadsheets and databases.
  • Created flyers for various of events, and promoted events throughout campus and on social media.

Crew Member

Savannah’s Candy Kitchen
06.2023 - 08.2023
  • Took orders, prepared items, and collected payments.
  • Worked front counter and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Receptionists/Cashier

Nissan of Bowie
08.2022 - 10.2022
  • Received and returned calls from customers.
  • Greeted returning and new customers, directed them to where they needed to go.
  • Worked a card machine and operated a register.
  • Filed paperwork and organized other items.
  • Worked with Excel and other websites.
  • Answered customer questions.

Crew Member

Wendy’s
04.2022 - 08.2022
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Answered customer questions and took orders.
  • Restocked supplies removed trash and cleaned areas.

Crew Member

Food Court/ Exchange
07.2021 - 05.2022
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Answered customer questions and took orders.
  • Restocked supplies removed trash and cleaned areas.

Crew Member

Five Guys
09.2021 - 12.2021
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Restocked supplies removed trash and cleaned areas.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Totaled bills accepted payments and returned change.

Hair Salon Assistant

Marcia's Salon
04.2021 - 08.2021
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
  • Assisted hairstylist with washing, blow-drying and styling.
  • Stocked inventory items and prepared inventory reports.
  • Swept salon floors, took out trash and sterilized styling tools after use.

Babysitter

Family And Neighbors
06.2018 - 08.2021
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Helped older kids’ complete homework, school projects and chores.
  • Prepared healthy and nutritious snacks and meals according to individual needs.
  • Calculated amount owed for services and collected payment from parents.
  • Checked homework and assisted with schoolwork and studying.
  • Devised activities helping promote physical and mental development.

Amusement Ride Operator

Six Flags
06.2020 - 08.2020
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.

Hair Salon Assistant

Drake's Palace
06.2018 - 08.2018
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Shampooed and conditioned hair of multiple customers per day.
  • Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss or damage due to poor treatment or excessive exposure to elements.
  • Assisted hairstylist with washing, blow-drying and styling.
  • Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
  • Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
  • Took photos of customer results, products and other salon activities to post on social media to promote business.
  • Stocked inventory items and prepared inventory reports.
  • Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.

Education

Major Criminal Justice, Minor Pre-Law

Bowie State University
Bowie, MD
05.2026

High School Diploma -

Crossland High School
Temple Hills, MD
05.2021

Skills

  • Time Management Skills
  • Conflict resolution
  • Communication Skills
  • Interpersonal Skills
  • Creative
  • Social Skills
  • Critical Thinking Skills
  • Multitasking Aptitude
  • Technology operation
  • Public Speaking skills
  • Microsoft Operation
  • Proactive
  • Computer skills
  • Adaptable and Reliability

Volunteer work

  • I volunteered coach over the summer with Glenarden youth track club
  • I volunteer at track and cross country meets.
  • I orchestrate campus clean ups with my Green Ambassadors.

Timeline

Commercial Driver

AutoZone
06.2024 - Current

Work Study Student

Bowie State University
08.2023 - Current

Crew Member

Savannah’s Candy Kitchen
06.2023 - 08.2023

Receptionists/Cashier

Nissan of Bowie
08.2022 - 10.2022

Crew Member

Wendy’s
04.2022 - 08.2022

Crew Member

Five Guys
09.2021 - 12.2021

Crew Member

Food Court/ Exchange
07.2021 - 05.2022

Hair Salon Assistant

Marcia's Salon
04.2021 - 08.2021

Amusement Ride Operator

Six Flags
06.2020 - 08.2020

Babysitter

Family And Neighbors
06.2018 - 08.2021

Hair Salon Assistant

Drake's Palace
06.2018 - 08.2018

Major Criminal Justice, Minor Pre-Law

Bowie State University

High School Diploma -

Crossland High School
Kyera Spriggs