Kyeretwie Danquah

Supervised 50 employees, including associates, supervisors, and assistant managers.

• Scheduled interviews and trained new hires while assisting with onboarding processes.
• Monitored inventory levels to restock popular and trending items.
• Resolved customer complaints, achieving a 90% success rate.
• Maintained high customer satisfaction through effective service.
• Managed payroll operations accurately and efficiently.
• Ensured compliance with planogram schedules for product placement.
• Kept store environment organized and free of clutter.

• Conducted interviews and made staffing decisions for optimal team composition.
• Managed 20 sales associates, 2 team leaders, and 4 assistant managers to enhance performance.
• Assigned specific duties to employees based on store needs and operational efficiency.
• Generated repeat business through exceptional customer service and positive shopping experiences.
• Ensured customer satisfaction from entrance to checkout by maintaining high service standards.
• Wrote schedules and managed payroll to ensure adequate staffing levels.
• Reordered inventory when levels fell below predetermined thresholds.
• Reported all store and staff issues to district manager for timely resolution.