Summary

Overview

Work History

Education

Skills

Timeline

Kyesha Faulkner

Brooklyn,NY

Summary

Experienced Product Flow Specialist dedicated to optimizing back of house and salesfloor outcomes through expertise in leadership, organization, and customer service. Proficient in utilizing strong communication, exceptional time management, and a customer service-oriented approach. Recognized for outstanding administrative capabilities and committed to delivering exceptional results for team success.

Overview

10

10

years of professional experience

Work History

Product Flow Specialist

Urban Outfitters

2014.05 - Current

Engaging with customers and responding to customer inquiries
Overseeing and training the order fulfillment team, completing online orders with a significant increase during holiday season
In charge of maintaining a key performance metric for the store, achieving measurable results
In charge of opening and closing the store
Structuring schedules and setting the work flow for the day
Managing the alarm system
Training and supporting new sales associates
Shouldering managerial responsibilities in the event of management absences
Leading a team that executes the shipment process for the store
Maintaining all back of house areas, ensuring that they are clean and well organized
Replenishing product on the sales floor
Maintaining visual merchandising standards.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.

Education

History B.A - History

The City College of New York

New York

12.2021

Skills

Time management
Organization
Leadership
Customer service

Delegation
Adaptability
Customer Relations
Process Improvement

Timeline

Product Flow Specialist

Urban Outfitters

2014.05 - Current

History B.A - History

The City College of New York