Kyesha Nason
Aurora,IL
Summary
Astute medical administrative professional trained in appointment scheduling, front desk management, patient recordkeeping, patient requests ,issues and questions. Well-versed in healthcare practices, compliance standards, and operations. Excellent communicator with positive and upbeat personality. Advanced skills in Epic and Onesource. Skilled at typing correspondence and managing files. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
13
13
years of professional experience
Work History
Cashier
Woolridge Grab N Go
08.2022 - Current
- Performed cash and credit card transactions to complete customer purchases
- Checked identification for proof-of-age for tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in Square.
- Restocked and organized products for store display
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Central Scheduling Specialist
Edward-Elmhurst Hospital, Ct
05.2017 - 09.2022
- Assist patients via telephone call or Mychart with scheduling appointments, rescheduling and canceling outpatient exams or procedures for Endocrinology, Pulmonary, Nephrology, Cardiology and Gastroenterology.
- Obtaining and entering demographic information and verifying insurance coverage through Epic and Onesource related to appointments, upcoming procedures, exams and testing.
- Communicate thoroughly with physician offices and clinical staff to provide th best patient experience through telephone communications used in Epic system and transfer calls to appropriate office clinical staff.
- Assist pharmacies, home health care associates and medical supply companies regarding patients medications, orders requested by physicians, clinical documentation, prior authorizations and supplies needed.
Information Assistant
Loyola University Chicago
07.2010 - 05.2017
- Welcomed guests and students with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices or classes
- Create spreadsheets using Microsoft Excel to Implement work orders for facilities staff to record on call order requests and close out orders that have been completed.
- Facilitate calls amongst security officers, guests, students and facilities to report maintenance requests, inquiries for access to rooms on campus grounds and emergencies.
- Provide clinical services by implementing administrative systems, operating office machinery including photo copiers, scanners/printers and fax machine. Through multi-phone line systems routed calls to appropriate departments and electronic troubleshooting.
- Monitored and screened visitors to verify accessibility to inter-office personnel, classes and events.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer Service Specialist
Best Buy
08.2015 - 01.2017
- Answered all incoming calls , route calls to appropriate department and assist customers with product availability, pricing or sale transactions over the phone or in store.
- Assist customers in store with online orders by validating proper identification including address, phone number and payment before product is released.
- Accurately process all customer returns, exchanges, defective products, credit card applications and through check out.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Recorded product or service failure complaints and notified appropriate departments.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
No Degree - Electrical Engineering
Michigan State University
East Lansing, MIHigh School Diploma -
Nicholas Senn High School
Chicago, IL08.2003
Skills
- Advising Patients,Problem-Solving and critical thinking
- Verbal and Written Communication
- Appointment Scheduling and Administrative Support
- Medical Charting, Epic systems and Onesource
- Medical Record Keeping, Insurance Authorizations and Medical Terminology
- Organization and Time Management
- Customer Service, Collaboration and Teamwork
- HIPAA Compliance
- Patient Referral and Referral Verification
- Regulatory Documentation and Review
- Message and Report Transcription
- Schedule and Cancel Outpatient Procedures
- Pharmacy Correspondence and Prescription Refills
- Scheduling Tests and Procedures
Timeline
Cashier
Woolridge Grab N Go
08.2022 - Current
Central Scheduling Specialist
Edward-Elmhurst Hospital, Ct
05.2017 - 09.2022
Customer Service Specialist
Best Buy
08.2015 - 01.2017
Information Assistant
Loyola University Chicago
07.2010 - 05.2017
No Degree - Electrical Engineering
Michigan State University
High School Diploma -
Nicholas Senn High School
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