Kyesha Raulston
1506 W. 36th St., North Little Rock,AR
Summary
Highly-motivated and committed team-player with strong work ethic, adaptability at working effectively, unsupervised while quickly mastering new skills under pressure and adapting to new situations and challenges with exceptional interpersonal skills.
Overview
36
36
years of professional experience
Work History
Office Manager
Proctor & Malone, Attorneys at Law
Little Rock, Arkansas
11.2011 - 02.2024
- Executed start-to-finish intake responsibilities for both new clients and PI cases.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Maintained client files according to established protocols.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
Call Center Trainer
Flake Wilkerson Market Insights/Market Strategies
North Little Rock, AR
12.2004 - 11.2011
- Trained all new employees on phone etiquette, call resolution, policies and procedures
- Provided feedback to supervisors regarding employee performance following training sessions.
- Monitored calls in real-time to evaluate effectiveness of training programs.
- Evaluated trainees' progress through quizzes and exams at the end of each session.
- Created comprehensive course materials including job aids, handouts, PowerPoint presentations, and online modules.
APPRAISAL COORDINATOR
Nations Title Agency
St. Louis, MO
01.1997 - 01.1999
- Very multi-tasked position that included writing, packaging, copying, invoicing and mailing product to lender
- Maintained profit goals to ensure bonuses
- Light accounts receivable and payable duties
- Dispatched appraisals to staff and fee appraisers in both system and fax
- Scheduled appointments for staff appraisers
- Compiled reports daily for appraiser, supervisors, and lenders after updating status in computer.
APPRAISAL COORDINATOR
Strategic Mtg. Services
Chicago, IL
04.1994 - 07.1997
- Mastered customer service for the appraisal department
- Entered orders for appraisal and title department which included assigning, scheduling, & dispatching by area & time frame
- Researched for staff
- Updated customer account payments
- Invoiced, packaged and mailed all appraisal products by established turnaround time
- General office duties.
UNIT COORDINATOR- SECRETARY
Baptist Medical Center
03.1988 - 03.1991
- Greeted patients being admitted to floor
- Prepared and updated charts and MAR
- Ordered all test and x-rays on computer
- Scheduled patient's specialist appointments
- Ordered all central supply for unit and patients.
Education
Life & Health Producer License
Arkansas Insurance Dept.
01-2017
Bachelor of Science -
University of Phoenix
Tempe, AZ05-2013
CERTIFICATE -
St. Louis Community College
01.1996
COSMETOLOGY LICENSE -
Pivot Point Beauty School
01.1992
CERTIFICATE -
Baptist Medical System
01.1988
HIGH SCHOOL DIPLOMA -
John L. McClellan High
Little Rock, AR05-1987
Skills
- 10 key by touch
- Microsoft Word/Suite
- Typing 45 wpm
- Data Entry
- Administrative Support
Hobbies and Interests
Inspirational reading, Family time, Traveling and music
Timeline
Office Manager
Proctor & Malone, Attorneys at Law
11.2011 - 02.2024
Call Center Trainer
Flake Wilkerson Market Insights/Market Strategies
12.2004 - 11.2011
APPRAISAL COORDINATOR
Nations Title Agency
01.1997 - 01.1999
APPRAISAL COORDINATOR
Strategic Mtg. Services
04.1994 - 07.1997
UNIT COORDINATOR- SECRETARY
Baptist Medical Center
03.1988 - 03.1991
Life & Health Producer License
Arkansas Insurance Dept.
Bachelor of Science -
University of Phoenix
CERTIFICATE -
St. Louis Community College
COSMETOLOGY LICENSE -
Pivot Point Beauty School
CERTIFICATE -
Baptist Medical System
HIGH SCHOOL DIPLOMA -
John L. McClellan High
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