Karen Harper
Credit Risk Professional
Smyrna,Georgia
Summary
Experienced Credit Risk Professional with a strong background in researching and setting credit limits for complex transactions. Seeking a challenging role in the asset finance industry. Possessing dynamic B2B acumen, mastery of accounts receivables portfolios, and negotiation skills for loan terms. Proven history in financial operations, credit analysis, and risk management across diverse industries. Committed to building strong internal and external customer relationships through collaboration and effective leadership. Enthusiastic about improving department policies, standardizing processes, and increasing customer satisfaction by providing fast, knowledgeable, and friendly financial services. Service-oriented professional with a track record of consistently delivering the highest levels of performance. Offers tactful and dynamic expertise in sales generation and customer relationship management. Knowledgeable in financial and credit analysis, credit modeling, and market status monitoring. Deep understanding of creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
Overview
13
13
years of professional experience
Work History
Credit Manager
Farmers Home Furniture
02.2024 - 09.2024
- Ownership of store manual credit applications
- Responsible for allocating customer accounts, credit reporting, and maintenance
- Trained associates on web access and payment recording
- Assured punctual and efficient customer service for Farmers Home Furniture stores and customers, (for their accounts)
- Developed and standardized written policy documentation related to the credit and customer set up process
- Interface with sales organization to communicate credit decisions and ensure timely review of new customers
- Made credit decisions within assigned authority
- Planned and organized activities of credit / customer set up team to ensure file reviews are completed timely / accurately.
- Performed account credit limit reviews and credit increase review requests from financial service and sales teams.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Optimized credit approval and collection processes, improving operational efficiencies by over 60%.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Accounts Receivable (Remote)
Robert Half Finance
06.2023 - 02.2024
- Collects and allocates overdue payments for medical facility leases and purchases, enhancing financial operations
- ERP Systems: Knowledge of financial information systems used to capture financial transactions
- Including operating system software, software-based access control tools, data extraction and data analysis software tools
- Identifies and negotiates accounts with invoices ranging from $50,000 to $150000, adeptly managing financial risk
- Applies comprehensive credit analysis to assess the status of outstanding leases and equipment, ensuring robust risk management
- Contract-Insight Sourcing Group – Credit and Collections Analyst
- Oversaw and sustained accounts receivable with the aid of QuickBooks and proprietary systems, facilitating precise account reconciliation
- Undertook comprehensive analysis of accounts receivable, swiftly identifying and resolving issues through the implementation of effective solutions
- Executed credit evaluations for both new and existing customers, gauging potential risk, and establishing suitable credit limits following company guidelines.
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes.
Commercial Credit Analyst
Greensky Financial Services (Remote)
09.2021 - 05.2023
- Conducts thorough analysis of commercial loan applications assessing creditworthiness and ensuring compliance
- Negotiates terms on accounts with invoices valued between $40,000 and $150000 resulting in effectively controlling financial risk
- Utilizes Salesforce and SAP for data analysis and processing, streamlining loan decision-making through accurate Debt-To-Income ratio calculations, financial statements, and income verifications
- Implements critical decision-making in line with company credit policies, reducing errors and enhancing outcomes for both borrowers and the institution
- Collaborative mindset
- Demonstrates excellent people skills, both internally and externally, across multiple levels, nationalities, and cultures
- Managed the collection and allocation of overdue payments for defaulted commercial loans in an assigned portfolio utilizing Salesforce, High Radius, and SAP to improve financial operations and evaluates repayment issues to determining appropriate subsequent actions
- Managed accounts receivable processes, ensuring accurate reconciliation of accounts using QuickBooks and in house software systems
- Analyzed accounts receivable to promptly identify discrepancies and implemented resolutions, maintaining financial integrity
- Conducts credit assessments for new and current clients to determine appropriate credit limits increases or decreases based upon credit hold and DSO in adherence to organizational policies.
- Contributed to business development efforts by actively participating in networking events, trade shows, and conferences related to the commercial lending industry.
- Mitigated financial risks through consistent monitoring of existing loan accounts and recommending adjustments as necessary.
Business Credit Analyst (Entrepreneurial PT)
C3 Business Information Solutions (Remote)
12.2019 - 03.2022
- Gained insight into a company's financial health by analyzing its credit history, public records and payment terms and trends to identify potential risks and conduct thorough assessments
- Created, developed, and implemented credit guidelines reports to reduce the need for loss mitigation
- Established the financial stability of US companies for European companies to confirm collateral, company-owned real estate, current registration with Secretaries of State, type of business entity and conducted credit evaluations
- Decided the creditworthiness of US companies by evaluating their credit information according to credit and bank regulations and regulatory requirements
- Utilized tools such as Salesforce, Dun and Bradstreet, Lexis Nexus Business to complete comprehensive research and compute overall financial health, verify revenue and maintain high service standards to efficiently assist clients in making sound financial decisions.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Underwriting Analyst
United Healthcare (Hybrid Remote)
11.2019 - 11.2021
- Conducted thorough analysis of Medicare applications to inform decision-making on acceptance, denial, and rate adjustments, utilizing specialized software platforms
- Upheld stringent quality and quantity standards in managing digital correspondence and ensuring precise communication through email and fax
- Addressed client inquiries efficiently, enhancing team collaboration and promoting a supportive work atmosphere through effective use of communication tools.
- Underwrote and processed Group Health Insurance renewals in the amoount over $ 200,000 annually.
Underwriting Analyst
Aetna Healthcare (Hybrid Remote)
07.2016 - 11.2019
- Analyzed and computed group insurance rates with precision, leveraging an in-depth knowledge of medical conditions and terminology
- Utilized Salesforce and Rating Matrix to monitor broker information and formulate accurate pricing, maintaining data integrity
- Met stringent deadlines while effectively addressing client concerns and promoting team unity via effective communication, showcasing analytical and interpersonal abilities.
Credit Associate
Wholesale Lancesoft /Ally Financial-GMAC
07.2014 - 12.2015
- Streamlined the reconciliation process for dealership purchase orders, improving national invoice management and research efficiency
- Created a financial database to accurately track approved units, ensuring proper daily bank deposit applications and streamlined accounts receivable management
- Resolved payment discrepancies, enhancing the payment allocation for custom vehicles, and expediting the notification process for overdue invoices.
- Delivered diverse departmental administrative support to personnel.
- Uploaded completed applications to appropriate credit system.
- Managed approximately 30 to 50incoming calls, emails and faxes per day from dealer floorplan customers.
Credit Analyst / Underwriter
Sun Trust Bank
02.2012 - 02.2014
- Conducted thorough evaluations of mortgage loan applications, ensuring strict compliance with established credit criteria and organizational guidelines, focusing on the evaluation of applicants' ability to repay
- Analyzed financial documentation, such as credit histories, W-2s, tax filings, and earnings statements, to accurately determine applicants' income levels and debt-to-income ratios
- Collaborated with loan officers and upper management to address and rectify any discrepancies in loan documentation, while also extending underwriting expertise to the auto loan division as required.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Education
Business Administration - Business Communications
Georgia State University
Skills
- Credit Analysis
- Business Receivables Management/Collections
- Banking and Finance Regulatory Rules
- Accounting Software
- Financial IT ERP Systems
- Analytical Skills
- Microsoft Office
- Credit Reports
- Research and due diligence
- Fraud Investigations
- Application processing
- Credit analysis
- Portfolio Management
- Teamwork and Collaboration
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Cash handling expertise
- Expertise in Salesforce
- Expertise in Lexis Nexus
- Proficient in Excel
- Conflict Resolution
- Application Review
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Quote
Love is the flower of life, and blossoms unexpectedly and without law, and must be plucked where it is found, and enjoyed for the brief hour of its duration.
D. H. Lawrence
Timeline
Credit Manager
Farmers Home Furniture
02.2024 - 09.2024
Accounts Receivable (Remote)
Robert Half Finance
06.2023 - 02.2024
Commercial Credit Analyst
Greensky Financial Services (Remote)
09.2021 - 05.2023
Business Credit Analyst (Entrepreneurial PT)
C3 Business Information Solutions (Remote)
12.2019 - 03.2022
Underwriting Analyst
United Healthcare (Hybrid Remote)
11.2019 - 11.2021
Underwriting Analyst
Aetna Healthcare (Hybrid Remote)
07.2016 - 11.2019
Credit Associate
Wholesale Lancesoft /Ally Financial-GMAC
07.2014 - 12.2015
Credit Analyst / Underwriter
Sun Trust Bank
02.2012 - 02.2014
Business Administration - Business Communications
Georgia State University
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