KYHARA DEGENESTE
Waxhaw,NC
Summary
Accomplished and dedicated personal assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with outstanding communication and organization skills.
Overview
20
20
years of professional experience
Work History
Personal Assistant to Chief Executive Officer
Joshua Tree Experts
10.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Screened over 50 calls and emails daily and responded accordingly to support executive correspondence.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Served as point of contact between clients and managerial staff.
- Helped client to maintain independence and quality of life.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Executive Assistant
PAMU, LLC
07.2020 - 09.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Arrange Travel for Senior executive staff
- Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Processed travel expenses and reimbursements for executive team and senior management group.
- Manage external list of over 500 contacts for CEO and kept track of periodic communication needed for priority contacts
- Respond to over 50 emails daily and other correspondence to facilitate communication and enhance business processes
- Prepare and submit expense reports and check requests
- Handled confidential and sensitive information with discretion and tact.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
Operations Manager
Garden State Tile
09.2017 - 03.2020
- Provide customers with on-the-spot solutions and, when necessary, adjustments when dissatisfied with company's services
- Interviewing, hiring, onboarding and training new employees
- Develop and monitor KPI's
- Mentor and assist new hires to ease acclimation and adherence to company policies and protocols
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Managed daily operations, including supervising multiple team members
- Managed Calendar, travel and schedule for Senior Staff
- Coordinated events
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Reduced operating budget by 20% annually by developing new inventory management process
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements
Small Business Customer Specialist
American Express World
05.2015 - 01.2017
- Remote/Work from home – Nazareth, PA
- Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals
- Handle 70+ calls per day
- Assist and advise customers regarding usage and benefits of organization's products and/or services
- Communicate with customers to receive their valuable feedback and suggestions for improvement in products/services
- Provide customers with on-the-spot solutions and, when necessary, adjustments when dissatisfied with company's services
- Mentor and assist new hires to ease acclimation and adherence to company policies and protocols
- Maintained high standard of banking industry compliance
Senior Customer Service Manager
Team Imaging / Bishop Photo
11.2006 - 01.2015
- Monitoring subordinates effectiveness in time management and problem solving situations
- Scheduling employees
- Overseeing incoming and outgoing service related calls to insure customer satisfaction
- Resolving all customer related issues (errors / late orders / undelivered products / customer dissatisfaction) Designing and producing procedural tools and trainings, i.e.: seminars, guidelines, handbooks, forms, memos
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments
- Documented conversations with customers to track requests, problems and solutions
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on- site customer service representatives
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports
- Trained new employees each quarter in procedures and policies in order to maximize team performance
Real Estate Agent / Referral Agent
Weichert Realtors,Inc
01.2003 - 01.2007
- Unmatchable communication and negotiation skills
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Completed market analysis 100+ properties monthly
- Market and advertise properties
- Prepare spreadsheet records of traffic
- Monitored 25+ listings monthly
- Extensive event and travel planning
- Negotiated, facilitated and managed real estate transactions
Education
High School Diploma -
06.1990
Skills
- Calendar Management
- Correspondence
- Travel Arrangements
- Customer Relations
- Staff Coordination
- Organization & Time Management
- Appointment Setting
- Administrative Support Specialist
- Microsoft Office
- Proofreading
- Executive Support
- Proper Phone Etiquette
- Household Management
Timeline
Personal Assistant to Chief Executive Officer - Joshua Tree Experts
10.2022 - Current
Executive Assistant - PAMU, LLC
07.2020 - 09.2022
Operations Manager - Garden State Tile
09.2017 - 03.2020
Small Business Customer Specialist - American Express World
05.2015 - 01.2017
Senior Customer Service Manager - Team Imaging / Bishop Photo
11.2006 - 01.2015
Real Estate Agent / Referral Agent - Weichert Realtors,Inc
01.2003 - 01.2007
John P. Stevens High School - High School Diploma,
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