Hi, I’m
Kyia Baldwin
Leasing Consultant
Charlotte,NC
Success is liking yourself, liking what you do, and liking how you do it
Maya Angelou
Summary
Energetic leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
4
years of professional experience
9
Months of leasing experience
6
Years of customer service experience
10
Years of technology software knowledge
Work History
Mid-American ApartmentsMatthews, NC
Leasing Consultant
10.2022 - Current
Job overview
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Not by Sight, LLCCharlotte, NC
Sales Consultant
01.2023 - 02.2023
Job overview
- Went to businesses around the South Carolina/North Carolina area, pitching for donations toward the non-profit charity, Project Hope
- Worked with fellow sales team members to achieve group targets.
- Demonstrated causes in effort to show potential donors benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled credit and debit card payment processing to complete purchasing experience.
- Developed key customer relationships to increase sales.
Winthrop UniversityRock Hill, SC
Front Desk Office Assistant
08.2022 - 01.2023
Job overview
- Answered telephones and greeted residents to assist, answer questions and direct.
- Welcomed residents to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
McAlister's DeliSumter, SC
Customer Service Representative
08.2019 - 08.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Winthrop UniversityRock Hill, SC
Bachelor's Degree from Business Administration and Management, General
05.2025
University Overview
- [2021-2025] - Honors Program
- [3.6] GPA
- Additional minor in [finance]
Kyia Baldwin
Certifications
CPR/AED/First Aid - American Heart Association
University Overview
- Completed [11/2022]
- Expires [11/2023]
Skills
- Customer Service
- Business Development
- Team Collaboration
- Lease Agreements
- Relationship Building
- Phone and Email Etiquette
- Leasing Terms and Specifications
- Property Marketing
- Lease File Audits
- Leasing and Sales
- Property Tours
- Issue Escalation
- Sales Techniques
- Basic Mathematics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant
Not by Sight, LLC
01.2023 - 02.2023
Leasing Consultant
Mid-American Apartments
10.2022 - Current
Front Desk Office Assistant
Winthrop University
08.2022 - 01.2023
Customer Service Representative
McAlister's Deli
08.2019 - 08.2021
Winthrop University
Bachelor's Degree from Business Administration and Management, General
Kyia Baldwin
Certifications
CPR/AED/First Aid - American Heart Association
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