Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyia Davidson

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Busser/Bartender/Shift Manager

Arigatos
11.2020 - Current
  • Server:
  • - Greeting and seating customers
  • - Taking food and drink orders
  • - Providing menu recommendations and answering customer questions
  • - Serving food and beverages accurately and efficiently
  • - Checking on customers to ensure satisfaction
  • - Processing payments and handling cash transactions
  • - Cleaning and setting up tables for the next customers
  • Busser:
  • - Clearing and resetting tables
  • - Refilling water glasses and restocking condiments
  • - Assisting servers with food and beverage delivery
  • - Cleaning and maintaining the dining area
  • - Assisting with dishwashing and kitchen tasks as needed
  • Bartender:
  • - Mixing and serving alcoholic and non-alcoholic beverages
  • - Taking drink orders and providing recommendations
  • - Ensuring the bar area is clean and well-stocked
  • - Checking identification to verify legal drinking age
  • - Handling cash transactions and processing payments
  • - Engaging with customers and providing a friendly and welcoming atmosphere
  • Shift Manager:
  • - Overseeing daily operations and managing the staff
  • - Monitoring and ensuring exceptional customer service
  • - Handling customer complaints and resolving issues
  • - Managing inventory and restocking supplies
  • - Training and supervising employees
  • - Handling cash management and ensuring accurate cash handling procedures
  • - Ensuring compliance with health and safety regulations
  • - Assisting with scheduling and managing employee shifts

Infant Teacher/Caregiver

Childcare Network #157
08.2018 - Current
  • Educate babies throughout the day
  • Manage feeding and changing schedules based on individual needs
  • Provide love, care, and attention to children
  • Maintain a clean and disinfected classroom daily.
  • Exceed the needs and care of infants ages 6 weeks-12 months of age.
  • Follow the NC state and health regulations for childcare compliance.

Pharmacy Technician

Walgreen's Pharmacy
06.2024 - 10.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Customer Service Representative

Walgreens
06.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.

Adult Caregiver

Wellington Oaks Assisted Living Facility
01.2019 - 01.2019
  • Providing assistance with daily activities such as bathing, dressing, grooming ane meal planning
  • Providing companionship and emotional support to individuals
  • Assisting with mobility, including transferring and positioning individuals safely
  • Assisting with household tasks such as light cleaning and laundry
  • Maintaining a safe and comfortable environment for individuals in their homes or care facilities

Education

High School Diploma -

Ben L Smith High School
Greensboro, NC
06.2018

Associate of Arts - Liberal Arts

Greensboro Technical Community College
Greensboro, NC
12-2026

Skills

  • Efficient cash transactions
  • Reliable work commitment
  • Client relationship management
  • Consistent professional demeanor
  • Customer engagement
  • Effective memory retention
  • Ensuring hygiene compliance
  • High-capacity dining management
  • Workflow improvement
  • Customer service
  • Proven sales approaches

Certification

  • [CPR] Training - MARCH 2024

Timeline

Pharmacy Technician

Walgreen's Pharmacy
06.2024 - 10.2024

Customer Service Representative

Walgreens
06.2024 - 10.2024

Server/Busser/Bartender/Shift Manager

Arigatos
11.2020 - Current

Adult Caregiver

Wellington Oaks Assisted Living Facility
01.2019 - 01.2019

Infant Teacher/Caregiver

Childcare Network #157
08.2018 - Current

High School Diploma -

Ben L Smith High School

Associate of Arts - Liberal Arts

Greensboro Technical Community College

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Kyia Davidson