Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyiaundra Johnson

North Miami,FL

Summary

Dynamic and dedicated professional with extensive experience at Miami Dade Transit and a proven track record in customer service and conflict resolution. Skilled in defensive driving and problem-solving, I excel in creating safe, welcoming environments while effectively managing high-stress situations and ensuring passenger satisfaction.

Overview

16
16
years of professional experience

Work History

Bus Operator

Miami Dade Transit
09.2016 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.

Front Desk Receptionist

ABM
02.2014 - 09.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

Iqor
06.2009 - 02.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Funeral Services

Miami Dade College
Miami, FL
08-2026

High School Diploma -

Miami Beach Senior High
Miami Beach, FL
06-2008

Skills

  • Guest relations
  • Defensive driving
  • Customer relations skills
  • Problem-solving
  • Time management
  • Customer service
  • Commercial driving
  • Conflict resolution

Timeline

Bus Operator

Miami Dade Transit
09.2016 - Current

Front Desk Receptionist

ABM
02.2014 - 09.2016

Customer Service Representative

Iqor
06.2009 - 02.2014

Associate of Science - Funeral Services

Miami Dade College

High School Diploma -

Miami Beach Senior High

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